Small and Medium-sized Enterprise Management (5 ECTS)
Code: LX00BX63-3012
General information
- Enrollment
- 03.05.2021 - 27.08.2021
- Registration for the implementation has ended.
- Timing
- 30.08.2021 - 15.12.2021
- Implementation has ended.
- Number of ECTS credits allocated
- 5 ECTS
- Mode of delivery
- On-campus
- Campus
- Leiritie 1
- Teaching languages
- English
- Seats
- 20 - 35
- Degree programmes
- Degree Programme in European Business Administration
- Degree Programme in International Business and Logistics
- Economics and Business Administration
Learning outcomes
The course uses an online simulation to assist learning. The OnService simulation business case is built around a small family hotel, with about 1m€ in annual sales at the start of the simulation. The students’ goal is to manage the overall operating, market, and financial performance of a service business in competitive markets with seasonal variations in demand and economic conditions. Human resources management, capacity management, investments, service quality, pricing, and marketing are the key decision-making areas in the simulation. The main aim of the course is to provide with students' practical knowledge of how to run a SME.
Content
By the end of the course, the student will be able to:
- Understand and have practice in the day to day running and management of an SME
- Manage the overall operating, market, and financial performance of a service business in
competitive markets with seasonal variations in demand and economic conditions
- Coordinate human resources management, capacity management, investments, service quality, pricing and marketing.
- Improve problem solving ability
- Improve team work skills
Prerequisites
First year basic studies
Basic knowledge of finance - have completed a first year finance course
English language skills: intermediate level
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
Sufficient performance:
showing just enough understanding of the subject to merit a pass grade but requiring greater effort to achieve a more satisfactory result
Assessment criteria, good (3)
Good performance:
showing strong understanding of basic concepts and good grasp of techniques, but with certain minor problems still requiring further attention
Assessment criteria, excellent (5)
Excellent performance:
not only fulfils all standard requirements but demonstrates originality and imagination
Assessment criteria, approved/failed
Sufficient performance:
showing just enough understanding of the subject to merit a pass grade but requiring greater effort to achieve a more satisfactory result