Client Service and Counseling (Finnish as a Second Language) (5 ECTS)

Objective

Students
- understand the philosophical, ethical and pedagogic premises of client service, instruction and counselling as well as their significance to their actions
- master client service, education and teaching as a work method included in their profession and use it in different contexts
- know how to plan, implement and evaluate client-oriented education and teaching in Finnish in cooperation with other experts
- are able to use existing educational and teaching material as well as produce new material in Finnish considering the client-oriented approach
- are able to assist clients/patients in using appropriate social and health care services.

Content

Concepts, ethics and learning strategies of client service, education and teaching
Client service and client/patient education and teaching in Finnish
Client service process and elements of good client service
Education and teaching process: needs evaluation, planning, implementation (methods, form and content), evaluation and documentation
Client- and goal-oriented utilization of Finnish client service, education and teaching material
Various evaluation methods for client service and education regarding quality and effectiveness as well as development of client service, education and teaching

Location and time

25.11. 2021 - 16.12.2021

Materials

Materials provided by lecturer on Moodle workspace
Exam material: classrooom exercises, assignment provided weekly (for 4 weeks), grammar assignments

Teaching methods

Interactive lecture
Cooperative learning

Small group work

Guided assigments

Virtual learning

Independent study

Employer connections

N/A

Exam schedules

Course exam as scheduled in timetable xxxx2021

Retake 1
Retake 2

The schedule of retakes is set up with the students for xx.

International connections

N/A

Completion alternatives

Pedagogical solution for students who demonstrate strong Finnish language skills
Approval of former completed studies

Student workload

1 cr = 27 h

Contact teaching 81 h (Interactive lecture, cooperative learning, small group work, guided assigments, virtual learning), independent study and small group work 67 h

Content scheduling

N/A

Further information

More information on Moodle.

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

See a separate framework for evaluation.
When evaluating the competences, the evaluation criteria for competent/intermediate level is used.

Assessment criteria, approved/failed

Student
- can search for knowledge resourcefully utilizing sources of the field and uses the knowledge base of the field
- is familiar with the knowledge base and core components of the profession
- has adequate professional skills to work in the profession
- can work in a client-oriented way
- solves professional tasks and problems
- works safely and in accordance with the ethical principles of the field
- displays competence benefitting groups or projects
- is able to evaluate personal strengths and weaknesses and development needs

Assessment methods and criteria

All scheduled assigments must be completed.
Qualitative evaluation

Exam H-5 50 %
Exam material: classroom exercises, assignment provided weekly (for 4 weeks), grammar assignments
Oral presentation (50 %)
Degree spesific assignments (3) 25 %

Oral language skills: oral presentation 50 % and oral assigments 50 %
Written language skills: exam 50 %, assignment provided weekly 25 %, degree spesific assignments 25 %

Further information

The course is meant for students who`s educational language is other than Finnish.

Further information

The course is meant for students who`s educational language is other than Finnish.