Study Guide

Objective

The student knows the basic processess of a car dealer's repair shop.

Content

Car shop service processes including technology, planning and IT.

Materials

Työtilasta löytyvä materiaali
Aarnikoivu, Henrietta: 2018: Onnistu asiakaspalvelussa. Luvut 1-3. (löytyy e-kirjana Metropolian kirjastosta)
Moottoriajoneuvojen yleiset huolto- ja korjausehdot 2021 (tulevat työtilaan)
Autoalan työsuojeluopas (löytyy verkosta esim. TTK:n sivuilta)
Järvinen, Pekka: 2011: Onnistu esimiehenä (löytyy e-kirjana Metropolian kirjastosta)

Teaching methods

Luennot
Vierailuluennot
Kirjallisuus
Harjoitustehtävät
Tentti

Employer connections

Vierailuluennot
- Kuluttajansuojalaki
- Moottoriajoneuvojen yleiset huolto- ja korjausehdot

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

Students have achieved the course objectives fairly. Students will be able to identify, define and use the course subject area’s concepts and models. The student understands the criteria and principles of the expertise development.

Assessment criteria, good (3)

Students have achieved the course objectives well, even though the knowledge and skills need improvement on some areas. Students are able to define the course concepts and models and are able to justify the analysis. The student is able to apply their knowledge in study and work situations. The student understands the importance of expertise in working life and is able to analyze his/her own expertise.

Assessment criteria, excellent (5)

Students have achieved the objectives of the course with excellent marks. Students master commendably the course subject area’s concepts and models. Students are able to make justified and fluent analysis and to present concrete development measures. The students are well prepared to apply their knowledge in study and work situations. Students are able to analyze the evolvement of their own expertise.

Assessment criteria, approved/failed

Students have achieved the course objectives fairly. Students will be able to identify, define and use the course subject area’s concepts and models. The student understands the criteria and principles of the expertise development.

Assessment methods and criteria

0-5 arvosana-arviointi
Tentin painoarvo 50 %
Englanninkielisen osuuden painoarvo 30 %
Aktiivisuus luennoilla, painoarvo 20 %