Administration Essentials for Salesforce (8 ECTS)
Code: TT00CC69-3006
General information
- Enrollment
- 23.08.2017
- Registration for the implementation has ended.
- Timing
- 01.01.2020 - 31.12.2020
- Implementation has ended.
- Number of ECTS credits allocated
- 8 ECTS
- Virtual portion
- 8 ECTS
- Mode of delivery
- Online
- Unit
- (2019-2024) School of ICT
- Campus
- Karaportti 2
- Teaching languages
- English
- Seats
- 0 - 99
- Degree programmes
- Information and Communication Technology
Objective
After the course, the student is able to:
• Customize your application, including page layouts, fields, tabs, and business processes;
• Create a secure Salesforce environment;
• Maintain and import clean data;
• Create high-value reports and dashboards;
• Set up workflow automation.
Content
Getting Around the App, Understand the data model and navigation, Getting Your Organization Ready for Users, Manage user profiles, Manage record access with the role hierarchy, Work with record types and business processes, Create new reports with the report builder, Automate leads and cases Managing the Support Process.
Materials
N/A
Teaching methods
e-learning
Employer connections
N/A
International connections
N/A
Completion alternatives
N/A
Student workload
Up to Student
Content scheduling
Up to Student
Further information
Course is 100% online and you can enroll and start it whenever is suitable for you. Enrolmets via eform withch you can find in our website: http://www.metropolia.fi/en/degree-programmes/open-studies/technology/virtual-courses/
Evaluation scale
Hyväksytty/Hylätty
Assessment criteria, satisfactory (1)
Student is able to create a working Salesforce environment and maintain it with help from the senior colleague
Assessment criteria, good (3)
Student maintains Salesforce environment in good level, and can troubleshoot it
Assessment criteria, excellent (5)
Student maintains Salesforce environment in excellent level, and can work independently.
Further information
Virtualcourse
Further information
Virtualcourse