Client Service and Counseling (5 ECTS)

Objective

Students
- understand the philosophical, ethical and pedagogic premises of client service, instruction and counselling as well as their significance to their actions
- master client service, education and teaching as a work method included in their profession and use it in different contexts
- know how to plan, implement and evaluate client-oriented education and teaching in Finnish and in Swedish in cooperation with other experts
- are able to use existing educational and teaching material as well as produce new material in Finnish and in Swedish considering the client-oriented approach
- are able to assist clients/patients in using appropriate social and health care services.

Content

Concepts, ethics and learning strategies of client service, education and teaching
Client service and client/patient education and teaching in Finnish and in Swedish
Client service process and elements of good client service
Education and teaching process: needs evaluation, planning, implementation (methods, form and content), evaluation and documentation
Client- and goal-oriented utilization of Finnish and Swedish client service, education and teaching material
Various evaluation methods for client service and education regarding quality and effectiveness as well as development of client service, education and teaching

Location and time

online

Materials

Matkaopas asiakaslähtöiseen sosiaali- ja terveyspalvelujen kehittämiseen
https://www.businessfinland.fi/globalassets/julkaisut/matkaopas.pdf
Others will be given at Moodle
Client service and counseling: DUODECIM oppiportti online course: Asiakaspalvelu terveydenhuollossa

Swedish: at OMA

Teaching methods

Online-orientation
net learning, independent net learning


Swedish: online teaching and studies, independent studies and pair work

If the student has studied in Swedish at school, now Finnish
If the student has no earlier Swedish studies, now Finnish

Employer connections

N/A

Exam schedules

Learning assignment will be given at the begening of the course.
Swedish written and oral exercises will be done according to the appointments during the course.

International connections

N/A

Completion alternatives

N/A

Student workload

Client Service and Counseling:orientation 4 h,
Swedish 81h

Content scheduling

N/A

Further information

Client Service and Counseling: passed/improved
Swedish: oral and written skills 1-5

Evaluation scale

Hyväksytty/Hylätty

Assessment criteria, satisfactory (1)

See a separate framework for evaluation.
When evaluating the competences, the evaluation criteria for competent/intermediate level is used.

Assessment criteria, approved/failed

Student
- can search for knowledge resourcefully utilizing sources of the field and uses the knowledge base of the field
- is familiar with the knowledge base and core components of the profession
- has adequate professional skills to work in the profession
- can work in a client-oriented way
- solves professional tasks and problems
- works safely and in accordance with the ethical principles of the field
- displays competence benefitting groups or projects
- is able to evaluate personal strengths and weaknesses and development needs

Assessment methods and criteria

Learning assignment
Guide plan, Assignment

Swedish: oral and written assignments via OMA and via distance connections with the teacher

Further information

N.B. In case the student’s educational language is other than Finnish, s/he carries out the course in Professional Swedish (Svenska - Kundbetjäning och handledning) and Finnish as a second language/foreign language.

Further information

N.B. In case the student’s educational language is other than Finnish, s/he carries out the course in Professional Swedish (Svenska - Kundbetjäning och handledning) and Finnish as a second language/foreign language.