Safety and Quality Processes and Management in Social and Health Care (5 ECTS)

Learning outcomes

The student
• is able to create a consistent framework/knowledge base for health care safety and quality making use of both national and international guidelines and scientific sources in a critical and analytical manner
• is able to innovatively use the concepts of the area of expertise to solve demanding problems in the field of health care safety and quality where new knowledge and competence is created
• can apply and combine information from different fields, to develop innovative insights or solutions into health care safety and quality both at national and international levels
• is able to communicate about health care safety and quality convincingly both orally and in writing to audiences within the field and outside of it.

Content

• Safety and quality management systems in social and health care
• Standards and legislation
• Quality development tools and techniques
• Process management

Teaching methods

Lectures
Web based tutoring
Self spaced working
Group work
Taking part seminars
Performing task to be evaluated

Location and time

- 24.2. 9 – 12 Introduction in Myllypuro
- 2.3. 15 -16 tutorial via AC, https://connect.funet.fi/hbm2019/
- 9.3. 15 – 16 tutorial via AC, https://connect.funet.fi/hbm2019/
- 16.3. 15 -16 tutorial via AC, https://connect.funet.fi/hbm2019/
- 26.3. 9 – 16 seminar day in Myllypuro

Learning materials and recommended literature

Quality Management:
Ross, TK. 2013. Health Care Quality Management: Tools and Applications. http://site.ebrary.com/lib/metropolia/detail.action?docID=10822371 ,
Kros, JF. 2012. Health Care Operations and Supply Chain Management Strategy, Operations, Planning, and Control. http://site.ebrary.com/lib/metropolia/reader.action?docID=10641830
Scrivens, E. 2005. Quality, Risk and Control in Health Care. http://site.ebrary.com/lib/metropolia/detail.action?docID=10175244

Patient safety:
Vincent, C. 2010. Patient Safety (2nd Edition). http://site.ebrary.com/lib/metropolia/reader.action?docID=10388342
Spath, Patrice L. 2011. Error Reduction in Health Care: A Systems Approach to Improving Patient Safety (2nd Edition). http://site.ebrary.com/lib/metropolia/reader.action?docID=10452931
Braithwaite, Jeffrey ; Hollnagel, Erik; Wears, Robert L. 2013. Resilient Health Care. http://site.ebrary.com/lib/metropolia/reader.action?docID=10740212
Pauley, Judith A. 2012. Establishing a culture of patient safety: improving communication, building relationships, and using quality tools. http://site.ebrary.com/lib/metropolia/reader.action?docID=10929643
Articles/ Journals/ Publications:
- WHO: Conceptual Framework for the International Classification for Patient Safety
http://www.who.int/patientsafety/taxonomy/icps_full_report.pdf
- European Commission. 2014. Special Eurobarometer 411. PATIENT SAFETY AND QUALITY OF CARE.

Further information for students

Responsible lecturers: Eija Metsälä, Marianne Pitkäjärvi

Assessment methods and criteria

Presence at lectures, group work, tutoring and seminars.
Task to be evaluated

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

The student is able to gather, process, produce and evaluate information about health care safety and quality, to use concepts of the area of expertise systematically, to solve problems in the field of health care safety and quality based on research and guidelines on the field, to recognise and analyse foci of health care quality and safety at the local level and to communicate about health care safety and quality clearly both orally and in writing.

Assessment criteria, good (3)

The student is able to gather, process, produce and evaluate information about health care safety and quality through critical and extensive use of both national and international scientific sources;
to use concepts of the area of expertise correctly, to solve problems in the field of health care safety and quality based on up to date evidence, applying and combining information from different fields; to develop new viewpoints or solutions for health care safety and quality at national or international level and to communicate about health care safety and quality in a competent, clear and consistent manner both orally and in writing.

Assessment criteria, excellent (5)

The student is able to create a consistent framework/knowledge base for health care safety and quality making use of both national and international guidelines and scientific sources in a critical and analytical manner, to innovatively use the concepts of the area of expertise to solve demanding problems in the field of health care safety and quality where new knowledge and competence is created, to apply and combine information from different fields, to develop innovative insights or solutions into health care safety and quality both at national and international levels and to convincingly communicate about health care safety and quality both orally and in writing to audiences within the field or outside of it.

Assessment criteria, approved/failed

The student has completed basic requirements to pass the course and has made an attempt to apply and articulate concepts and information both verbally and in writing but has not made enough effort overall. The student has demonstrated little effort, interest and motivation for individual or team activities / assignments and the output is rather weak.