Client Service and Counseling (5 ECTS)

Objective

Students
- understand the philosophical, ethical and pedagogic premises of client service, instruction and counselling as well as their significance to their actions
- master client service, education and teaching as a work method included in their profession and use it in different contexts
- know how to plan, implement and evaluate client-oriented education and teaching in Finnish and in Swedish in cooperation with other experts
- are able to use existing educational and teaching material as well as produce new material in Finnish and in Swedish considering the client-oriented approach
- are able to assist clients/patients in using appropriate social and health care services.

Content

Concepts, ethics and learning strategies of client service, education and teaching
Client service and client/patient education and teaching in Finnish and in Swedish
Client service process and elements of good client service
Education and teaching process: needs evaluation, planning, implementation (methods, form and content), evaluation and documentation
Client- and goal-oriented utilization of Finnish and Swedish client service, education and teaching material
Various evaluation methods for client service and education regarding quality and effectiveness as well as development of client service, education and teaching

Location and time

ZOOM ja Myllypuro

Materials

Matkaopas asiakaslähtöiseen sosiaali- ja terveyspalvelujen kehittämiseen
https://www.businessfinland.fi/globalassets/julkaisut/matkaopas.pdf
Others will be given at Moodle
Client service and counseling: DUODECIM oppiportti online course: Asiakaspalvelu terveydenhuollossa

Swedish material will be given at OMA.
You can use the material only in your own studies.

Teaching methods

contact teaching, online teaching, independent studies, group works, online studies

Employer connections

N/A

Exam schedules

the dates for Swedish assignments, exams and retake exams will be announced during the orientation lecture or the course.

International connections

N/A

Completion alternatives

N/A

Student workload

Client Service and Counseling:orientation 4 h,
Swedish 3 ECTS = 81 h

Content scheduling

N/A

Further information

If the student has studied in Swedish at school, he/she shows his/her language skills in Finnish.
If the student has not studied Swedish, he/she studies Finnish instead of Swedish.

Compulsory attendance at the orientation lecture.

If the student has a RPL decision of Client Service or Swedish, it will shown in the orientation lecture.

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

See a separate framework for evaluation.
When evaluating the competences, the evaluation criteria for competent/intermediate level is used.

Assessment criteria, approved/failed

Student
- can search for knowledge resourcefully utilizing sources of the field and uses the knowledge base of the field
- is familiar with the knowledge base and core components of the profession
- has adequate professional skills to work in the profession
- can work in a client-oriented way
- solves professional tasks and problems
- works safely and in accordance with the ethical principles of the field
- displays competence benefitting groups or projects
- is able to evaluate personal strengths and weaknesses and development needs

Assessment methods and criteria

Client Service and Counseling: passed/improved

Swedish: oral and written skills separately on the scale 1-5.
Swedish: according to written and oral learning assignments

Further information

N.B. In case the student’s educational language is other than Finnish, s/he carries out the course in Professional Swedish (Svenska - Kundbetjäning och handledning) and Finnish as a second language/foreign language.

Further information

N.B. In case the student’s educational language is other than Finnish, s/he carries out the course in Professional Swedish (Svenska - Kundbetjäning och handledning) and Finnish as a second language/foreign language.