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Client Service and Counseling (Finnish as a Second Language) (5 ECTS)

Code: SX00CT30-3007

General information


Enrollment
30.11.2020 - 13.12.2020
Registration for the implementation has ended.
Timing
16.02.2021 - 11.05.2021
Implementation has ended.
Number of ECTS credits allocated
5 ECTS
Mode of delivery
On-campus
Campus
Myllypurontie 1
Teaching languages
Finnish
Seats
20 - 60
Degree programmes
Biomedical Laboratory Science
Degree Programme in Emergency Care
Midwifery
Degree Programme in Nursing
Radiography and Radiotherapy
Nursing (in Finnish)
Oral Hygiene
Public Health Nursing
Teachers
Elina Kettunen
Päivi Lehtinen
Marita Saros
Minna Marjamäki-Kekki
Groups
SXL20K1
Kätilötyön tutkinto-ohjelma päivä
Course
SX00CT30
No reservations found for implementation SX00CT30-3007!

Learning outcomes

Students
- understand the philosophical, ethical and pedagogic premises of client service, instruction and counselling as well as their significance to their actions
- master client service, education and teaching as a work method included in their profession and use it in different contexts
- know how to plan, implement and evaluate client-oriented education and teaching in Finnish in cooperation with other experts
- are able to use existing educational and teaching material as well as produce new material in Finnish considering the client-oriented approach
- are able to assist clients/patients in using appropriate social and health care services.

Content

Concepts, ethics and learning strategies of client service, education and teaching
Client service and client/patient education and teaching in Finnish
Client service process and elements of good client service
Education and teaching process: needs evaluation, planning, implementation (methods, form and content), evaluation and documentation
Client- and goal-oriented utilization of Finnish client service, education and teaching material
Various evaluation methods for client service and education regarding quality and effectiveness as well as development of client service, education and teaching

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

See a separate framework for evaluation.
When evaluating the competences, the evaluation criteria for competent/intermediate level is used.

Assessment criteria, approved/failed

Student
- can search for knowledge resourcefully utilizing sources of the field and uses the knowledge base of the field
- is familiar with the knowledge base and core components of the profession
- has adequate professional skills to work in the profession
- can work in a client-oriented way
- solves professional tasks and problems
- works safely and in accordance with the ethical principles of the field
- displays competence benefitting groups or projects
- is able to evaluate personal strengths and weaknesses and development needs

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