Dynamics 365 CRM Fundamentals MB-910 (2 cr)

Code: TX00FV92-3001

General information

Enrollment: 13.09.2024 - 31.12.2025
Enrollment is ongoing
Enroll to the implementation in OMA

Timing: 13.09.2024 - 31.12.2026
Implementation is running.

Number of ECTS credits allocated: 2 cr

Local portion: 0 cr

Virtual portion: 2 cr

Unit: School of ICT and Industrial Management

Campus: Karaportti 2

Teaching languages: English

Seats: 0 - 500

Degree programmes: Information and Communication Technology

Teachers: Virve Prami

Teacher in charge: Janne Salonen

Groups: CAMPUSONLINE_TIVI_NONSTOP
CampusOnline implementations (Tivi Nonstop)

Course: TX00FV92

No reservations found for implementation TX00FV92-3001!

Objective

Student can:
- Describe Dynamics 365 Customer Insights
- Describe Dynamics 365 Sales
- Describe Dynamics 365 Customer Service
- Describe Dynamics 365 Field Service
- Explore the core capabilities of customer engagement apps in Dynamics 365

Content

1. Introduction to Microsoft Dynamics 365 (CRM)
2. D365 Customer engagement Apps
3. Dynamics 365 Customer Insights
4. Dynamics 365 Sales
5. Dynamics 365 Customer Service
6. Dynamics 365 Field Service
7. Final test

Location and time

Viope study platform

Materials

On Viope study platform

Teaching methods

The course is 100% online and can be completed independently at your own pace

Student workload

Depends on the student's starting level

Evaluation scale

Hyväksytty/Hylätty

Assessment criteria, approved/failed

Pass/Fail

Assessment methods and criteria

Pass/Fail

After all the tasks (quizzes, final exam and learning diary) has been completed.