Quality Management (5 cr)

Objective

Taking normative requirements into account, the student is able to implement and maintain a quality management system. S/he understands quality as a tool for reaching strategic goals.

The student is able to manage development projects, and analyze and improve processes. The student knows the content of the relevant quality management rules and standards and is able to apply those. The student is able to identify target-group-specific requirements and different reference groups.

Content

• Quality standards
• The ISO quality management systems
• Different aspects of quality management
• Features and methods of quality management
• Management of quality related project
• Measures and work evaluation criteria used in quality management
• Continuous improvement
• Customer perspective and business process management
• Measurement, presentation and reporting

Location and time

There will be 3 sessions in Teams:
13.03.2025 17.00 - 20.00
26.03.2025 17.00 - 20.00
10.04.2025 17.00 - 20.00

Rest of the implementation (assignments/deadlines) will be seen in Moodle.
Link to Teams and Moodle will be sent by email about 1 week before the course starts.

Materials

Foster, S. Thomas: Managing Quality: Integrating the Supply Chain, Global Edition

Other material to be announced later in Moodle.

Teaching methods

Interactive online lectures in Teams.
Group and individual assignments in Moodle.
Materials will be available in Moodle.

Exam schedules

2 quiz exams.
You have 2 weeks time period to pass one quiz exam.
You have 1 hour time to make the quiz exam, but while the quiz exam is open you may do the exam unlimited number of times during this two weeks period. The highest score will be counted as final.

Student workload

5 credits is 135 h work
Online sessions 3x3 h = 9h
Individual learning, assignments and group work 126 h

Content scheduling

The more detailed content of the course, assignments and assessment will be discussed during the first lesson.

Further information

Prerequisites of the participation:
This course is for Master level studies, therefore you should have completed bachelor level studies already.
There will be two teachers at this course:
Ms. Mari Hiljanen, mari.hiljanen@metropolia.fi
Mr. Timo Hietala, timo.hietala@metropolia.fi

If you have any practical questions related to this course, please contact Mari Hiljanen.

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

Sufficient performance: has completed basic requirements to pass the course and has made an attempt to apply and articulate concepts and information both verbally and in writing but has not made enough effort overall. The student has demonstrated little effort, interest and motivation for individual or team activities / assignments and the output is rather weak.

Assessment criteria, good (3)

Good overall performance: can apply and articulate concepts and information well both verbally and in writing, certain areas of individual or team output require further attention; shows appropriate level of interest and motivation in individual and team activities. Good presentation delivery and analysis.

Assessment criteria, excellent (5)

Excellent performance in all elements of the course: shows interest and motivation in individual and team activities and assignments, fully applies and clearly articulates concepts and information both verbally and in writing. The student is able to support his/her argument with references to the recommended reading and lecture content. Excellent presentation delivery and analysis.

Assessment criteria, approved/failed

Sufficient performance: has completed basic requirements to pass the course and has made an attempt to apply and articulate concepts and information both verbally and in writing but has not made enough effort overall. The student has demonstrated little effort, interest and motivation for individual or team activities / assignments and the output is rather weak.

Assessment methods and criteria

Assignments related to the course is informed by the lecturer when course starts.

Assessment scale used:
50 -59 = 1
60-69 = 2
70 - 79 = 3
80 - 89 = 4
90 -100 = 5

Qualifications

Completed Higher Education Degree

Further information

The language of tuition is English.

Objective

Taking normative requirements into account, the student is able to implement and maintain a quality management system. S/he understands quality as a tool for reaching strategic goals.

The student is able to manage development projects, and analyze and improve processes. The student knows the content of the relevant quality management rules and standards and is able to apply those. The student is able to identify target-group-specific requirements and different reference groups.

Content

• Quality standards
• The ISO quality management systems
• Different aspects of quality management
• Features and methods of quality management
• Management of quality related project
• Measures and work evaluation criteria used in quality management
• Continuous improvement
• Customer perspective and business process management
• Measurement, presentation and reporting

Further information

The language of tuition is English.

Qualifications

Completed Higher Education Degree