B2B Sales - Customer Focused Selling (3 op)
Toteutuksen tunnus: TX00FQ11-3007
Toteutuksen perustiedot
- Ajoitus
-
30.12.2024 - 31.03.2025
Toteutus on päättynyt.
- Opintopistemäärä
- 3 op
- Lähiosuus
- 0 op
- Virtuaaliosuus
- 3 op
- Toteutustapa
- Etäopetus
- Yksikkö
- (2019-2024) ICT ja tuotantotalous
- Toimipiste
- Karaportti 2
- Opetuskielet
- suomi
- Koulutus
- Tieto- ja viestintätekniikan tutkinto-ohjelma
- Opettajat
- Anni Sarantila
- Vastuuopettaja
- Janne Salonen
- Ryhmät
-
Viope_nonstop_14Viope_nonstop_14
- Opintojakso
- TX00FQ11
Tavoitteet
The objective of the course is that after completing the course the student
- understands what qualities and abilities a good salesperson has
- knows how to prepare for a customer meeting
- knows how to organize and schedule a good customer meeting
- understands the procedures after the customer meeting
- knows how to create a good customer offer
- understands customer experience (CX) and knows how to apply CX
- understands customer relationship management (CRM) and CRM tools
Sisältö
The objective of the course is that after completing the course the student
- understands what qualities and abilities a good salesperson has
- knows how to prepare for a customer meeting
- knows how to organize and schedule a good customer meeting
- understands the procedures after the customer meeting
- knows how to create a good customer offer
- understands customer experience (CX) and knows how to apply CX
- understands customer relationship management (CRM) and CRM tools
Arviointiasteikko
Hyväksytty/Hylätty
Arviointikriteeri, hyväksytty/hylätty
The course will be assessed by the grades Pass or Fail. To pass the course all the required learning exercises need to be completed and approved. Presence is mandatory.