IT Service Management (6 cr)
Code: TT00CC68-3038
General information
- Timing
-
01.01.2025 - 31.12.2028
Implementation is running.
- Number of ECTS credits allocated
- 6 cr
- Local portion
- 0 cr
- Virtual portion
- 6 cr
- Mode of delivery
- Online
- Unit
- (2019-2024) School of ICT
- Campus
- Karaportti 2
- Teaching languages
- English
- Seats
- 0 - 10000
- Degree programmes
- Degree Programme in Information Technology
- Teachers
- Virve Prami
- Teacher in charge
- Janne Salonen
- Groups
-
OPEN_UAS_PATH_120_OPOPEN UAS: Degree Programme of Information Technology, online studies 120 ECTS
- Course
- TT00CC68
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Up to Student her-/himself.
Materials
Can be find via Study environment.
Teaching methods
100% online (Self-Study) course.
Employer connections
N/A
Exam schedules
Can be find via study environment.
International connections
N/A
Completion alternatives
N/A
Student workload
Up to Student her-/himself.
Content scheduling
Up to Student her-/himself.
Further information
ENROLLING
Open UAS and CampusOnline Student: Please fill in eform
Metropolia's Degree Student:
• Go to: https://moodle.metropolia.fi/course/view.php?id=153
• Course enrolment key: service
• Password for the course final exam: Management
Evaluation scale
Hyväksytty/Hylätty