Managing the Development of Welfare Services (5ECTS)

Learning outcomes

After completing the course, the student will be able to
- assess changes in the operational environment and anticipate their impact on social and health services work, on work communities and organisations, taking into account both the political system and the levels of regional service provision
- lead change processes in a client-centered way when developing services that promote well-being, service processes and innovations, enabling the participation of different actors
- manage diverse services that promote well-being with a developmental approach, taking into account the opportunities offered by digitalization, and manage the service business unit with an entrepreneurial approach to promote better performance and profitability
- build networks and partnerships to ensure sustainable success of service activities that promote well-being

Content

Current changes in the social and health care sector and legislation, megatrends affecting the sector, policy guidelines, national development work, changes in the operational environments and regional service systems

Theory and practice of client-driven services, development of service processes, innovation systems and innovation work

Efficient and cost-effective management of services and service businesses, digital services and the use of an entrepreneurial approach

The importance of networking in the development of welfare services and partnership building in service activities

Teaching methods

Litterature and contact teaching in Zoom (one time hybrid)

Location and time

Zoom timetable:

Tue 23.9. at 13-16 Zoom

Mon 20.10. at 9-12 Hybrid, meeting Zoom and campus (MPB5010)

Mon 10.11. at 9-12 Zoom

Learning materials and recommended literature

To be announced later

Exam dates and retake possibilities

To be announced later

Assessment methods and criteria

Exam

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

Students demonstrate their mastery of the basic content of the course and their ability to apply it to practical management. He/she is able to acquire, analyse and interpret knowledge independently, but with an incomplete ability to apply theory and practice together.

Assessment criteria, good (3)

The student demonstrates a good command of the course content. He/she actively seeks information, analyses and interprets its key contexts. They are able to evaluate their learning and apply it in practice.

Assessment criteria, excellent (5)

The student demonstrates a comprehensive and wide-ranging knowledge of the course content. He/she has excellent knowledge acquisition skills appropriate to the purpose and the ability to analyse and use the knowledge acquired. They demonstrate independence and responsibility in the decisions they make. They have a critical, exploratory, developmental and innovative approach to management and the future of the sector.