IT Service Management Project (5 cr)
Code: TX00CN70-3007
General information
- Enrollment
-
02.12.2024 - 12.01.2025
Registration for the implementation has ended.
- Timing
-
13.01.2025 - 11.05.2025
Implementation is running.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- On-campus
- Unit
- (2019-2024) School of ICT
- Campus
- Karaportti 2
- Teaching languages
- Finnish
- Degree programmes
- Industrial Management
- Teachers
- Anna Sperryn
- Nina Hellman
- Groups
-
TXQ22ICTIndustrial Management, ICT Business
- Course
- TX00CN70
Implementation has 43 reservations. Total duration of reservations is 136 h 15 min.
| Time | Topic | Location |
|---|---|---|
|
Tue 14.01.2025 time 10:00 - 14:00 (4 h 0 min) |
ITSM |
KMC557
Oppimistila
|
|
Tue 14.01.2025 time 14:00 - 14:30 (0 h 30 min) |
Projekti haastatteluita - erillisen aikataulun mukaisesti IT palveluhallinnan projekti TX00CN70-3007 |
KMC557
Oppimistila
|
|
Wed 15.01.2025 time 15:30 - 16:30 (1 h 0 min) |
Project Interviews: IT palveluhallinnan projekti TX00CN70-3007 |
In class Zoom - according to schedule
|
|
Thu 16.01.2025 time 13:30 - 16:30 (3 h 0 min) |
IT palveluhallinnan projekti TX00CN70-3007 |
Projekti haastatteluita Zoomissa erillisen aikataulun mukaisesti
|
|
Tue 21.01.2025 time 10:00 - 11:00 (1 h 0 min) |
ITSM Project Personal Interviews |
TEAMS - pidä Metropolia Teams päällä niin soitamme sitä kautta
|
|
Tue 21.01.2025 time 12:00 - 14:00 (2 h 0 min) |
Project interviews IT palveluhallinnan projekti TX00CN70-3007 |
TEAMS - pidä Metropolia Teams päällä niin soitamme sitä kautta
|
|
Thu 23.01.2025 time 13:00 - 15:00 (2 h 0 min) |
ITSM Project Interviews - in Teams |
TEAMS
|
|
Thu 30.01.2025 time 10:00 - 12:00 (2 h 0 min) |
IT Consultancy Skills Introduction for Company project groups |
KMC557
Oppimistila
|
|
Thu 30.01.2025 time 13:00 - 14:30 (1 h 30 min) |
IT palveluhallinnan projekti TX00CN70-3007 |
KMC557
Oppimistila
|
|
Wed 05.02.2025 time 12:30 - 14:30 (2 h 0 min) |
ITSM |
KMC557
Oppimistila
|
|
Thu 06.02.2025 time 10:00 - 14:30 (4 h 30 min) |
ITSM - Project kick-offs according to separate schedule |
KMC557
Oppimistila
|
|
Tue 11.02.2025 time 10:00 - 14:00 (4 h 0 min) |
ITSM Consultancy Skills 3 project planning |
KMC557
Oppimistila
|
|
Wed 12.02.2025 time 12:30 - 14:00 (1 h 30 min) |
ITSM |
Annan keskustelut Teamsin välityksellä
|
|
Thu 13.02.2025 time 10:00 - 15:00 (5 h 0 min) |
ITSM project work |
KMC557
Oppimistila
|
|
Tue 25.02.2025 time 10:00 - 12:00 (2 h 0 min) |
ITSM Consultancy Skills 4 |
KMC557
Oppimistila
|
|
Wed 26.02.2025 time 12:30 - 14:00 (1 h 30 min) |
ITSM |
KMC557
Oppimistila
|
|
Thu 27.02.2025 time 10:00 - 13:30 (3 h 30 min) |
ITSM Project Work |
KMC557
Oppimistila
|
|
Tue 04.03.2025 time 10:00 - 15:00 (5 h 0 min) |
ITSM Project Work |
KMC557
Oppimistila
|
|
Wed 05.03.2025 time 12:30 - 14:15 (1 h 45 min) |
Gates 1-3 presentations |
KMC557
Oppimistila
|
|
Thu 06.03.2025 time 10:00 - 15:00 (5 h 0 min) |
ITSM Project Work |
KMC557
Oppimistila
|
|
Tue 11.03.2025 time 10:00 - 15:00 (5 h 0 min) |
ITSM Project Work |
KMC557
Oppimistila
|
|
Wed 12.03.2025 time 12:30 - 14:00 (1 h 30 min) |
ITSM |
KMC557
Oppimistila
|
|
Thu 13.03.2025 time 10:00 - 15:00 (5 h 0 min) |
Company SG:s and project work |
KMC557
Oppimistila
|
|
Tue 18.03.2025 time 10:00 - 14:00 (4 h 0 min) |
Work on project |
KMC557
Oppimistila
|
|
Wed 19.03.2025 time 12:30 - 14:00 (1 h 30 min) |
ITSM |
KMC557
Oppimistila
|
|
Thu 20.03.2025 time 10:00 - 15:00 (5 h 0 min) |
ITSM Project Work |
KMC557
Oppimistila
|
|
Tue 25.03.2025 time 10:00 - 14:00 (4 h 0 min) |
ITSM Consultancy skills 5 |
KMC557
Oppimistila
|
|
Wed 26.03.2025 time 12:30 - 14:00 (1 h 30 min) |
ITSM |
KMC557
Oppimistila
|
|
Thu 27.03.2025 time 10:00 - 15:00 (5 h 0 min) |
ITSM Project Work |
KMC557
Oppimistila
|
|
Tue 01.04.2025 time 10:00 - 15:00 (5 h 0 min) |
ITSM Project Work |
KMC557
Oppimistila
|
|
Wed 02.04.2025 time 12:30 - 14:00 (1 h 30 min) |
ITSM |
KMC557
Oppimistila
|
|
Thu 03.04.2025 time 10:00 - 15:00 (5 h 0 min) |
ITSM Project Work |
KMC557
Oppimistila
|
|
Tue 08.04.2025 time 10:00 - 15:00 (5 h 0 min) |
ITSM Project Work |
KMC557
Oppimistila
|
|
Wed 09.04.2025 time 12:30 - 14:00 (1 h 30 min) |
ITSM |
KMC557
Oppimistila
|
|
Thu 10.04.2025 time 10:00 - 15:00 (5 h 0 min) |
ITSM Project Work |
KMC557
Oppimistila
|
|
Tue 15.04.2025 time 10:00 - 15:00 (5 h 0 min) |
ITSM Project Work |
KMC557
Oppimistila
|
|
Wed 16.04.2025 time 12:30 - 14:00 (1 h 30 min) |
ITSM |
KMC557
Oppimistila
|
|
Tue 22.04.2025 time 10:00 - 15:00 (5 h 0 min) |
ITSM Project Work |
KMC557
Oppimistila
|
|
Wed 23.04.2025 time 12:30 - 14:00 (1 h 30 min) |
ITSM |
KMC557
Oppimistila
|
|
Tue 29.04.2025 time 09:00 - 16:00 (7 h 0 min) |
ITSM - Final Presentations in School |
KMC557
Oppimistila
|
|
Wed 30.04.2025 time 12:30 - 14:00 (1 h 30 min) |
ITSM |
KMC557
Oppimistila
|
|
Tue 06.05.2025 time 10:00 - 15:00 (5 h 0 min) |
ITSM Project Work |
KMC557
Oppimistila
|
|
Wed 07.05.2025 time 12:30 - 14:00 (1 h 30 min) |
ITSM |
KMC557
Oppimistila
|
Objective
The student will learn about IT services and their management. The students will apply this knowledge in a project. The project is reported in the form of a Bachelor’s thesis as well as orally during the project.
Content
Project work, ITSM, ITIL
Materials
ITIL, IT Service Management
Teaching methods
Project work, steering groups and regular reporting and presentation of results.
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
Students have achieved the course objectives fairly. Students will be able to identify, define and use the course subject area’s central concepts, models and is able to utilize the most common tools. The student understands the criteria and principles of the expertise development.
Assessment criteria, good (3)
Students have achieved the course objectives well, even though the knowledge and skills need improvement in some areas. Students know the course concepts and models well and are able to justify their decisions. The students are able to apply their knowledge in new situations. The student understands the importance of expertise in the field of business and is able to analyze his/her own expertise and areas requiring further development.
Assessment criteria, excellent (5)
Students have achieved the objectives of the course with excellent marks. Students master commendably the course subject area’s concepts, models and tools. Students are able to make justified and fluent analysis and to present concrete development measures. The students are well prepared to apply their knowledge in new situations. Students are able to analyze the business sector expertise and the evolvement of their own expertise.
Assessment criteria, approved/failed
Students have achieved the course objectives fairly. Students will be able to identify, define and use the course subject area’s central concepts, models and is able to utilize the most common tools. The student understands the criteria and principles of the expertise development.
Qualifications
IT Service Management