IT Service Management (5 cr)
Code: TX00CN69-3008
General information
- Enrollment
-
02.12.2024 - 12.01.2025
Registration for the implementation has ended.
- Timing
-
13.01.2025 - 11.05.2025
Implementation is running.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- On-campus
- Unit
- (2019-2024) School of ICT
- Campus
- Karaportti 2
- Teaching languages
- Finnish
- Degree programmes
- Industrial Management
Implementation has 15 reservations. Total duration of reservations is 32 h 30 min.
| Time | Topic | Location |
|---|---|---|
|
Thu 16.01.2025 time 10:00 - 12:30 (2 h 30 min) |
IT Service Management TX00CN69-3008 |
KMC557
Oppimistila
|
|
Wed 22.01.2025 time 09:00 - 13:30 (4 h 30 min) |
ITIL course, IT Service Management TX00CN69-3008 |
KMC557
Oppimistila
|
|
Wed 22.01.2025 time 13:30 - 15:00 (1 h 30 min) |
IT-palveluiden hallinta TX00CN69-3008 |
KMC557
Oppimistila
|
|
Thu 23.01.2025 time 10:00 - 12:00 (2 h 0 min) |
Q and A session for tasks: IT Service Management TX00CN69-3008 |
Zoomissa, ks työtlan etusivu
|
|
Tue 28.01.2025 time 09:00 - 13:30 (4 h 30 min) |
ITIL course, IT Service Management TX00CN69-3008 |
KMC557
Oppimistila
|
|
Tue 28.01.2025 time 13:30 - 16:00 (2 h 30 min) |
IT-palveluiden hallinta TX00CN69-3008 |
KMC557
Oppimistila
|
|
Wed 29.01.2025 time 09:00 - 13:15 (4 h 15 min) |
PERUUTETTU: ITIL course, IT-palveluiden hallinta TX00CN69-3008 |
KMC557
Oppimistila
|
|
Thu 30.01.2025 time 12:45 - 13:00 (0 h 15 min) |
QUIZ: IT-palveluiden hallinta TX00CN69-3008 |
KMC557
Oppimistila
|
|
Thu 30.01.2025 time 13:00 - 14:30 (1 h 30 min) |
IT palveluhallinnan projekti TX00CN70-3007 |
KMC557
Oppimistila
|
|
Tue 04.02.2025 time 09:30 - 10:30 (1 h 0 min) |
EXAM 1: IT Service Management TX00CN69-3008 |
KMC557
Oppimistila
|
|
Mon 10.02.2025 time 14:00 - 15:30 (1 h 30 min) |
EXAM 2: IT Service Management TX00CN69-3008 |
KMD757
Oppimistila
|
|
Tue 25.02.2025 time 13:00 - 16:30 (3 h 30 min) |
Jani's Lecure 3: IT-palveluiden hallinta TX00CN69-3008 |
KME559
Oppimistila
|
|
Tue 25.02.2025 time 16:30 - 17:30 (1 h 0 min) |
EXAM Re-take: IT Service Management TX00CN69-3008 |
KME559
Oppimistila
|
|
Wed 05.03.2025 time 14:15 - 15:15 (1 h 0 min) |
Quiz on Jani's 3rd day |
KMC557
Oppimistila
|
|
Wed 12.03.2025 time 14:00 - 15:00 (1 h 0 min) |
Quiz on Jani's 3rd day: IT-palveluiden hallinta TX00CN69-3008 |
KMC557
Oppimistila
|
Objective
The student
• Learns about the IT Service Industry, the companies and services in the indutry
• Learns how to manage IT services (IT Service Management, ITIL)
Content
IT companies, IT services, IT Service Management, ITIL
Materials
ITIL
Teaching methods
Lectures, tasks, exam
Exam schedules
See course schedule
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
Students have achieved the course objectives fairly. Students will be able to identify, define and use the course subject area’s central concepts, models and is able to utilize the most common tools. The student understands the criteria and principles of the expertise development.
Assessment criteria, good (3)
Students have achieved the course objectives well, even though the knowledge and skills need improvement in some areas. Students know the course concepts and models well and are able to justify their decisions. The students are able to apply their knowledge in new situations. The student understands the importance of expertise in the field of business and is able to analyze his/her own expertise and areas requiring further development.
Assessment criteria, excellent (5)
Students have achieved the objectives of the course with excellent marks. Students master commendably the course subject area’s concepts, models and tools. Students are able to make justified and fluent analysis and to present concrete development measures. The students are well prepared to apply their knowledge in new situations. Students are able to analyze the business sector expertise and the evolvement of their own expertise.
Assessment criteria, approved/failed
Students have achieved the course objectives fairly. Students will be able to identify, define and use the course subject area’s central concepts, models and is able to utilize the most common tools. The student understands the criteria and principles of the expertise development.