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Service Design (5 cr)

Code: KM00EI71-3006

General information


Enrollment
27.11.2023 - 14.01.2024
Registration for the implementation has ended.
Timing
31.01.2024 - 13.03.2024
Implementation has ended.
Number of ECTS credits allocated
5 cr
Local portion
5 cr
Mode of delivery
On-campus
Campus
Hämeentie 135 D
Teaching languages
English
Seats
0 - 15
Degree programmes
Design
Teachers
Vitali Gusatinskiy
Teacher in charge
Tero Marin
Course
KM00EI71

Implementation has 15 reservations. Total duration of reservations is 44 h 0 min.

Time Topic Location
Wed 31.01.2024 time 13:00 - 16:00
(3 h 0 min)
Service Design KM00EI71-3006
AR425 Aineopetustila Mänty
Thu 01.02.2024 time 09:00 - 12:00
(3 h 0 min)
Service Design KM00EI71-3006
AR425 Aineopetustila Mänty
Thu 01.02.2024 time 13:00 - 16:00
(3 h 0 min)
Service Design KM00EI71-3006 INDEPENDENT WORK
Wed 07.02.2024 time 09:00 - 11:30
(2 h 30 min)
Service Design KM00EI71-3006 INDEPENDENT WORK
Wed 07.02.2024 time 13:00 - 16:00
(3 h 0 min)
Service Design KM00EI71-3006
AR425 Aineopetustila Mänty
Thu 08.02.2024 time 09:00 - 11:30
(2 h 30 min)
Service Design KM00EI71-3006
AR425 Aineopetustila Mänty
Thu 08.02.2024 time 13:00 - 16:00
(3 h 0 min)
Service Design KM00EI71-3006 INDEPENDENT WORK
Wed 14.02.2024 time 09:00 - 12:00
(3 h 0 min)
Service Design KM00EI71-3006 INDEPENDENT WORK
Wed 14.02.2024 time 13:00 - 16:00
(3 h 0 min)
Service Design KM00EI71-3006
AR425 Aineopetustila Mänty
Wed 28.02.2024 time 09:00 - 12:00
(3 h 0 min)
Service Design KM00EI71-3006 INDEPENDENT WORK
Wed 28.02.2024 time 13:00 - 16:00
(3 h 0 min)
Service Design KM00EI71-3006
AR425 Aineopetustila Mänty
Wed 06.03.2024 time 09:00 - 12:00
(3 h 0 min)
Service Design KM00EI71-3006 INDEPENDENT WORK
Wed 06.03.2024 time 13:00 - 16:00
(3 h 0 min)
Service Design KM00EI71-3006
AR425 Aineopetustila Mänty
Wed 13.03.2024 time 09:00 - 12:00
(3 h 0 min)
Service Design KM00EI71-3006 INDEPENDENT WORK
Wed 13.03.2024 time 13:00 - 16:00
(3 h 0 min)
Service Design KM00EI71-3006
AR425 Aineopetustila Mänty
Changes to reservations may be possible.

Objective

The student
• learns about the concepts, processes and methods of service design
• is familiar with the research approach to service design and typical service design process documentation.

Content

• Basics of service design
• Service design tools
• Service design methods
• Service design process
• Research activities in service design
• Utilisation of prototypes in service design

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

The student
• is familiar with the concepts and basics of service design
• knows the essential tools and techniques of service design
• recognises the importance of research in service design
• can produce service design documentation and outline the service design process
• knows how to use prototypes as a design tool.

Assessment criteria, good (3)

The student
• demonstrates good knowledge of the concepts and basics of service design
• is able to apply service design tools and techniques
• can evaluate the importance of research to the quality of design work
• understands the importance of and is able to produce service design documentation
• masters the service design process
• masters the use of prototypes as part of their design work.

Assessment criteria, excellent (5)

The student
• has full command of the concepts and premises of service design
• can apply the tools and techniques of service design creatively and intelligently
• understands and is able to versatilely evaluate the importance of research in service design to the quality of design work
• can apply the methods of service design documentation and understands its significance for design
• understands the service design process and is able to modify it creatively and appropriately
• can examine the use of prototypes as a part of the design work.

Assessment criteria, approved/failed

The student
• is familiar with the concepts and basics of service design
• knows the essential tools and techniques of service design
• recognises the importance of research in service design
• can produce service design documentation and outline the service design process
• knows how to use prototypes as a design tool.

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