Service Design (5 cr)

Objective

The objective of the course is to observe service design as a concept and perceive its meaning when designing a new product or service. Competence in user-centered design is further deepened
with respect to service development and the interaction between the service producer and the user.

Content

- Service design and modeling
- Contact points of the service experience, service track and service moment and designing them
- Basic consepts and work methods of the user centered design; utilizing them in service design

Location and time

campus Arabia

Materials

tuition in finnish

Teaching methods

interactive lecture
lecture
course assignment
individual tutorials

Employer connections

-

Exam schedules

-

International connections

-

Completion alternatives

-

Student workload

lectures 60h
literature review 20h
course assignment 30h
presentation 20h
other 5h

Content scheduling

-

Further information

-

Evaluation scale

Hyväksytty/Hylätty

Assessment criteria, satisfactory (1)

The students master the service design process as well as the role of the industrial designer in the service development. The students can solve the problems in service design with the tools of the designer. The students can successfully produce presentation material.

Assessment criteria, good (3)

The students master the stages of the service design process as well as the role of the industrial designer in the service development. The students can successfully solve the problems in service design with the tools of the designer. The students can successfully justify the made decisions and master making the service concept. The students can successfully produce presentation material. The students can both document and present their development project successfully.

Assessment criteria, excellent (5)

The students master the stages of the service design process as well as the role of the industrial designer in the service development. The students can solve the problems in service design in an excellent way with the tools of the designer. The students can justify the made decisions and master making the service concept in an excellent way. The students can produce high quality presentation material. The students can both document and present their development project in an excellent way.

Assessment criteria, approved/failed

The students master the service design process as well as the role of the industrial designer in the service development. The students can successfully solve the problems in service design with the tools of the designer. The students can produce presentation material.

Assessment methods and criteria

The student knows the stages of the service development process and the role of the industrial designer in service development. The student knows well the problems of service development with the designer's methods. The student knows how to produce presentation material.

continuous assessment
practice work
Attendance requirement

Further information

Optional study module