Small and Medium-sized Enterprise Management (5 cr)
Code: LX00BX63-3015
General information
Enrollment
04.12.2023 - 07.01.2024
Timing
15.01.2024 - 24.05.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
School of Business
Campus
Leiritie 1
Teaching languages
- English
Seats
20 - 35
Degree programmes
- Degree Programme in International Business and Logistics
- Degree Programme in European Business Administration
Teachers
- John Greene
Teacher in charge
Suvi Moll
Groups
-
LB21L_MIncoming DD La Rochelle 3rd year students Marketing
-
LB22MIncoming DD Münster 2nd year students
-
LB21L_BIIncoming DD La Rochelle 3rd year students Business Intelligence
-
LITO_VVVapaastivalittavat, liiketalous
-
LB22KIncoming DD Krems 2nd year students
-
LB21L_FIncoming DD La Rochelle 3rd year students Finance
Objective
The course uses an online simulation to assist learning. The OnService simulation business case is built around a small family hotel, with about 1m€ in annual sales at the start of the simulation. The students’ goal is to manage the overall operating, market, and financial performance of a service business in competitive markets with seasonal variations in demand and economic conditions. Human resources management, capacity management, investments, service quality, pricing, and marketing are the key decision-making areas in the simulation. The main aim of the course is to provide with students' practical knowledge of how to run a SME.
Content
By the end of the course, the student will be able to:
- Understand and have practice in the day to day running and management of an SME
- Manage the overall operating, market, and financial performance of a service business in
competitive markets with seasonal variations in demand and economic conditions
- Coordinate human resources management, capacity management, investments, service quality, pricing and marketing.
- Improve problem solving ability
- Improve team work skills
Location and time
Classroom as per the scheduling machine
Materials
Provided in OMA
Teaching methods
• Interactive lecture
• Lecture
• Problem based learning
• Small group tutorial
• e-learning
Employer connections
NA
Exam schedules
Provided in OMA
International connections
NA
Completion alternatives
NA
Student workload
5 ECTS 135 hours
Breakdown presented in first class
Content scheduling
Timetable & content provided in OMA
Further information
NA
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
Sufficient performance:
showing just enough understanding of the subject to merit a pass grade but requiring greater effort to achieve a more satisfactory result
Assessment criteria, good (3)
Good performance:
showing strong understanding of basic concepts and good grasp of techniques, but with certain minor problems still requiring further attention
Assessment criteria, excellent (5)
Excellent performance:
not only fulfils all standard requirements but demonstrates originality and imagination
Assessment criteria, approved/failed
Sufficient performance:
showing just enough understanding of the subject to merit a pass grade but requiring greater effort to achieve a more satisfactory result
Assessment methods and criteria
Class Attendance 10%* (Every class is marked, so to achieve the full 10% you need to be present in all classes.)
Peer Review 5%
Short learning diary 10%
SME Quiz 10% (Individual work)
Simulation 35% (Group work & Individual work*)
Final Exam 30% (Individual work)
50% pass mark all sections. Failure in one section will result in failure of the section/course & require completion or repeat
Prerequisites
First year basic studies
Basic knowledge of finance - have completed a first year finance course
English language skills: intermediate level