Customer service in automotive aftersales (5 cr)
Code: TX00EG05-3004
General information
- Enrollment
-
01.05.2024 - 31.05.2024
Registration for the implementation has ended.
- Timing
-
19.08.2024 - 20.12.2024
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- On-campus
- Unit
- (2019-2024) School of Automotive and Mechanical Engineering
- Campus
- Leiritie 1
- Teaching languages
- Finnish
- Degree programmes
- Automotive Engineering
- Teachers
- Juho Vallivaara
- Groups
-
AJ23Ajoneuvojen jälkimarkkinoinnin suuntautuminen aloitus syksy 2023
- Course
- TX00EG05
Implementation has 10 reservations. Total duration of reservations is 19 h 0 min.
| Time | Topic | Location |
|---|---|---|
|
Tue 20.08.2024 time 12:00 - 14:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3004 |
MMC375
Oppimistila
|
|
Tue 27.08.2024 time 12:00 - 14:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3004 |
MMC375
Oppimistila
|
|
Tue 03.09.2024 time 12:00 - 14:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3004 |
MMC375
Oppimistila
|
|
Tue 10.09.2024 time 12:00 - 14:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3004 |
MMC375
Oppimistila
|
|
Tue 17.09.2024 time 12:00 - 14:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3004 |
MMC375
Oppimistila
|
|
Tue 24.09.2024 time 12:00 - 14:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3004 |
MMC375
Oppimistila
|
|
Tue 01.10.2024 time 12:00 - 14:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3004 |
MMC375
Oppimistila
|
|
Tue 08.10.2024 time 12:00 - 14:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3004 |
MMC375
Oppimistila
|
|
Wed 23.10.2024 time 12:00 - 14:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3004 |
MMC223
Oppimistila
|
|
Wed 06.11.2024 time 12:00 - 13:00 (1 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3004 |
MMC312
Oppimistila
|
Objective
After completing the course, the student will know the importance of customer relationship management in a workshop.
Content
Consumer protection legislation, AUNE terms and conditions, complaints handling, customer service, customer relationship management in a workshop.
Location and time
Luennot ja tentti pidetään myyrmäen kampuksella lukujärjestyksen mukaisesti.
Teaching methods
Luennot, itseopiskeltava kirjallisuus ja tentti
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
The student
• has achieved the objectives of the course to a satisfactory level
• is able to identify, define and use concepts and models in the subject area of the course
• understands the conditions and principles of the development of expertise.
Assessment criteria, good (3)
The student
• has achieved the objectives of the course well, although there are still areas where knowledge and skills need to be improved
• has a good understanding of the concepts and models of the subject matter of the course and is able to carry out a reasoned analysis
• is able to apply what they have learned in learning and working life situations
• understands the importance of expertise in the field and is able to analyse their own expertise.
Assessment criteria, excellent (5)
The student
• has achieved the objectives of the course with excellent marks
• has an excellent command of the concepts and models of the subject matter of the course
• is able to analyse clearly and reasonably and propose practical development measures
• has a good ability to apply what they have learned in learning and working life situations
• is able to analyse expertise in their field and their own development towards expertise.
Assessment criteria, approved/failed
The student
• has achieved the objectives of the course to a satisfactory level
• is able to identify, define and use concepts and models in the subject area of the course
• understands the conditions and principles of the development of expertise.
Assessment methods and criteria
Arviointi perustuu kurssin päätteeksi pidettävään tenttiin sekä luennoilla osoitettuun osaamiseen.