IT Service Management (5 cr)
Code: TX00CN69-3007
General information
- Enrollment
-
27.11.2023 - 14.01.2024
Registration for the implementation has ended.
- Timing
-
15.01.2024 - 12.05.2024
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- On-campus
- Unit
- (2019-2024) School of ICT
- Campus
- Karaportti 2
- Teaching languages
- Finnish
- Degree programmes
- Industrial Management
Implementation has 10 reservations. Total duration of reservations is 32 h 45 min.
| Time | Topic | Location |
|---|---|---|
|
Thu 18.01.2024 time 10:00 - 14:00 (4 h 0 min) |
ITIL 1 IT-palveluiden hallinta TX00CN69-3007 |
KMD550
Oppimistila
|
|
Wed 24.01.2024 time 09:30 - 15:00 (5 h 30 min) |
ITIL 2 IT Service Management TX00CN69-3006 |
KMD550
Oppimistila
|
|
Thu 25.01.2024 time 10:00 - 14:00 (4 h 0 min) |
ITIL 3 IT-palveluiden hallinta TX00CN69-3007 |
TEAMS
|
|
Tue 30.01.2024 time 09:30 - 16:00 (6 h 30 min) |
ITIL 4 IT-palveluiden hallinta TX00CN69-3007 |
KMD550
Oppimistila
|
|
Thu 01.02.2024 time 09:30 - 16:00 (6 h 30 min) |
ITIL 5 IT-palveluiden hallinta TX00CN69-3007 |
KMD550
Oppimistila
|
|
Tue 06.02.2024 time 09:30 - 10:45 (1 h 15 min) |
ITIL EXAM IT-palveluiden hallinta TX00CN69-3007 |
KMD550
Oppimistila
|
|
Tue 13.02.2024 time 15:30 - 16:45 (1 h 15 min) |
ITIL EXAM - re take |
KMD550
Oppimistila
|
|
Tue 27.02.2024 time 13:00 - 14:15 (1 h 15 min) |
EXAM re-take IT-palveluiden hallinta TX00CN69-3007 |
KMD550
Oppimistila
|
|
Tue 05.03.2024 time 13:30 - 14:45 (1 h 15 min) |
ITIL EXAM - re take for students coming from exchange |
KME551
Oppimistila
|
|
Tue 02.04.2024 time 10:00 - 11:15 (1 h 15 min) |
ITIL EXAM re-take IT Service Management TX00CN69-3007 |
KMD759
Oppimistila
|
Objective
The student
• Learns about the IT Service Industry, the companies and services in the indutry
• Learns how to manage IT services (IT Service Management, ITIL)
Content
IT companies, IT services, IT Service Management, ITIL
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
Students have achieved the course objectives fairly. Students will be able to identify, define and use the course subject area’s central concepts, models and is able to utilize the most common tools. The student understands the criteria and principles of the expertise development.
Assessment criteria, good (3)
Students have achieved the course objectives well, even though the knowledge and skills need improvement in some areas. Students know the course concepts and models well and are able to justify their decisions. The students are able to apply their knowledge in new situations. The student understands the importance of expertise in the field of business and is able to analyze his/her own expertise and areas requiring further development.
Assessment criteria, excellent (5)
Students have achieved the objectives of the course with excellent marks. Students master commendably the course subject area’s concepts, models and tools. Students are able to make justified and fluent analysis and to present concrete development measures. The students are well prepared to apply their knowledge in new situations. Students are able to analyze the business sector expertise and the evolvement of their own expertise.
Assessment criteria, approved/failed
Students have achieved the course objectives fairly. Students will be able to identify, define and use the course subject area’s central concepts, models and is able to utilize the most common tools. The student understands the criteria and principles of the expertise development.