Study Guide

Objective

Upon completion of the course, the students will know how to:
- Evaluate and analyse the profitability, quality and needs for development needs of the care of older people
- Apply the principles of service design and co-creation in the development of services for older people
- Apply the principles of network management based on the varying needs of older people
- Assess digital services as a part of developing and producing customer-oriented services

Content

- Profitability and quality assurance of the service system
- Principles and starting points of service design
- Customer oriented network development
- Digital services in developing and producing services

Content scheduling

Lähipäivät:
1.30.13.2023 klo 13.00 -16.00 Tuula Mikkola (lähi, Myllypuro)
2.13.11.2023 klo 8.45 - 12 Marjatta Komulainen ja Liisa Nuutinen (etä Zoom)
3.13.11.2023 klo 13 - 16 Marjatta Komulainen ja Liisa Nuutinen (etäZoom)
Lähipäivien välillä on itsenäistä verkko-opiskelua ja oppimistehtävän tekemistä

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

The students know how to:
- Define and depict the profitability, quality assurance and development needs of the service system
- Define and use the means of service design and network development methods in the development of client driven services
-Define and describe the importance of digitalisation in the service production and development
- Act in service development in accordance with the ethical principles of care of older people and equality

Assessment criteria, good (3)

The students know how to:
- Analyse and justify the profitability, quality assurance and development needs of the service system
- Choose and apply versatile methods of service design and network development when developing client-oriented services
- Analyse and justify digitalisation in the production and development of services
- Analyse and implement the ethical principles of care of older people and equality in developing services

Assessment criteria, excellent (5)

The students know how to:
- Critically and in a goal-oriented way assess the profitability, quality assurance and development needs of the service system.
- Critically evaluate and develop varied means of network design and development when improving client-driven services
- Critically evaluate and develop digitalisation in producing and developing services
- Critically evaluate the ethical principles of care for older people and equality in their practice and service development

Assessment criteria, approved/failed

Students know how to:
- Define and describe the profitability, quality assurance and development needs of the service system
- Define and use the methods of service design and network development when developing client-driven services
- Define and describe the importance of digitalisation when organizing and developing services
- Act in accordance to the ethical principles of care of older people and equality in service development

Assessment methods and criteria

Ennakkotehtävä ja oppimistehtävä
Osallistuminen