Cost-Effectiveness and Developing Services for the Elderly (5 cr)

Objective

Upon completion of the course, the students will know how to:
- Evaluate and analyse the profitability, quality and needs for development needs of the care of older people
- Apply the principles of service design and co-creation in the development of services for older people
- Apply the principles of network management based on the varying needs of older people
- Assess digital services as a part of developing and producing customer-oriented services

Content

- Profitability and quality assurance of the service system
- Principles and starting points of service design
- Customer oriented network development
- Digital services in developing and producing services

Content scheduling

Lähipäivät:
1.30.13.2023 klo 13.00 -16.00 Tuula Mikkola (lähi, Myllypuro)
2.13.11.2023 klo 8.45 - 12 Marjatta Komulainen ja Liisa Nuutinen (etä Zoom)
3.13.11.2023 klo 13 - 16 Marjatta Komulainen ja Liisa Nuutinen (etäZoom)
Lähipäivien välillä on itsenäistä verkko-opiskelua ja oppimistehtävän tekemistä

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

The students know how to:
- Define and depict the profitability, quality assurance and development needs of the service system
- Define and use the means of service design and network development methods in the development of client driven services
-Define and describe the importance of digitalisation in the service production and development
- Act in service development in accordance with the ethical principles of care of older people and equality

Assessment criteria, good (3)

The students know how to:
- Analyse and justify the profitability, quality assurance and development needs of the service system
- Choose and apply versatile methods of service design and network development when developing client-oriented services
- Analyse and justify digitalisation in the production and development of services
- Analyse and implement the ethical principles of care of older people and equality in developing services

Assessment criteria, excellent (5)

The students know how to:
- Critically and in a goal-oriented way assess the profitability, quality assurance and development needs of the service system.
- Critically evaluate and develop varied means of network design and development when improving client-driven services
- Critically evaluate and develop digitalisation in producing and developing services
- Critically evaluate the ethical principles of care for older people and equality in their practice and service development

Assessment criteria, approved/failed

Students know how to:
- Define and describe the profitability, quality assurance and development needs of the service system
- Define and use the methods of service design and network development when developing client-driven services
- Define and describe the importance of digitalisation when organizing and developing services
- Act in accordance to the ethical principles of care of older people and equality in service development

Assessment methods and criteria

Ennakkotehtävä ja oppimistehtävä
Osallistuminen

Objective

Upon completion of the course, the students will know how to:
- Evaluate and analyse the profitability, quality and needs for development needs of the care of older people
- Apply the principles of service design and co-creation in the development of services for older people
- Apply the principles of network management based on the varying needs of older people
- Assess digital services as a part of developing and producing customer-oriented services

Content

- Profitability and quality assurance of the service system
- Principles and starting points of service design
- Customer oriented network development
- Digital services in developing and producing services