Transforming Human-Oriented Client Services (5 ECTS)

Learning outcomes

Students identify key social developments that promote and threaten individual well-being, such as changes in the structures and values of society. They are able to assess the impact of societal changes and decision-making on the lives and everyday lives of individuals and communities based on research data. They are familiar with work, services, work practices and methods in a versatile way that improve social well-being and are able to assess their applicability and effectiveness in the everyday lives of individuals and communities. They are able to develop work and services in cooperation and in a human-oriented manner, taking into account the needs of service users.

Content

Ecological, social and economic prerequisites for the well-being of individuals and communities. Cultural diversity from the point of view of individuals and communities. The current situation and challenges of wellbeing services now and in the future. Co-developing and research with different parties. Innokylä. Renewing services and their current inclusive development methods, such as service design, benchmarking, lean etc. Opportunities provided by digitalisation in the work and development of the social field.

Teaching methods

-

Location and time

-

Learning materials and recommended literature

-

Alternative completion methods of implementation

-

Internship and working life connections

-

Exam dates and retake possibilities

-

International connections

-

Student workload

-

Content scheduling

-

Further information for students

-

Assessment methods and criteria

-

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

Special expertise in the field of social services:

• analyses critically and considers the value foundation of global society and the operating environment of local society and its social policy as well as the needs of the population
• masters the value foundation and methods of the chosen area of expertise in detail and knows how to apply them to work
• promotes the social welfare of children, young people and families in multifaceted partnership and decreases ill-being and factors affecting it in collaboration with clients and the population

Assessment criteria, good (3)

Special expertise in the field of social services:

analyses critically and considers the value foundation of global society and the operating environment of local society and its social policy and the needs of the population from various perspectives
• masters the value foundation and methods of the chosen area of special expertise in detail and is able to apply them flexibly in demanding situations
• promotes the social welfare of children, young people and families in multifaceted partnership and decreases ill-being and factors affecting it in collaboration with clients and the population and applies alternative modes of action

Assessment criteria, excellent (5)

Special expertise in the field of social services:

analyses critically and considers the value foundation of global society and the operating environments of local society and its social policy as well as the needs of the population from various perspectives using the latest national and international research knowledge
• masters the value foundation and methods of the chosen area of expertise in detail as well as is able to apply them flexibly to demanding and complex situations
• promotes the social welfare of children, young people and families in multifaceted partnership and decreases ill-being and factors affecting it in collaboration with clients and the population as well as applies alternative modes of action and renews them innovatively.

Assessment criteria, approved/failed

Special expertise in the field of social services:

• analyses critically and considers the value foundation of global society and the operating environment of local society and its social policy as well as the needs of the population
• masters the value foundation and methods of the chosen area of expertise in detail and knows how to apply them to work
• promotes the social welfare of children, young people and families in multifaceted partnership and decreases ill-being and factors affecting it in collaboration with clients and the population