Service Design (5 ECTS)
Code: KQ00BW44-3013
General information
- Enrollment
- 01.05.2023 - 30.09.2023
- Registration for the implementation has ended.
- Timing
- 01.09.2023 - 15.10.2023
- Implementation has ended.
- Number of ECTS credits allocated
- 5 ECTS
- Mode of delivery
- On-campus
- Unit
- (2019-2024) School of Media, Design and Conservation
- Campus
- Hämeentie 135 D
- Teaching languages
- Finnish
- Degree programmes
- Design
- Teachers
- Juha Ainoa
- Teacher in charge
- Merja Kosonen
- Groups
-
KXE21S1TMIndustrial Design
- Course
- KQ00BW44
Implementation has 8 reservations. Total duration of reservations is 48 h 0 min.
| Time | Topic | Location |
|---|---|---|
|
Fri 01.09.2023 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KQ00BW44-3013 |
AR128a
Tapahtumasali 1
|
|
Fri 08.09.2023 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KQ00BW44-3013 |
AR128a
Tapahtumasali 1
|
|
Fri 15.09.2023 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KQ00BW44-3013 |
AR309
Oppimistila 3
|
|
Fri 22.09.2023 time 09:00 - 12:00 (3 h 0 min) |
Palvelumuotoilu KQ00BW44-3013 |
AR341
Oppimistila Montaasi
|
|
Fri 22.09.2023 time 13:00 - 16:00 (3 h 0 min) |
Palvelumuotoilu KQ00BW44-3013 |
AR128a
Tapahtumasali 1
|
|
Fri 29.09.2023 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KQ00BW44-3013 |
AR128a
Tapahtumasali 1
|
|
Fri 06.10.2023 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KQ00BW44-3013 |
AR309
Oppimistila 3
|
|
Fri 13.10.2023 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KQ00BW44-3013 |
AR309
Oppimistila 3
|
Objective
The objective of the course is to observe service design as a concept and perceive its meaning when designing a new product or service. Competence in user-centred design is further deepened with respect to service development and the interaction between the service producer and the user.
Content
• Service design and modelling
• Contact points of the service experience, service track and service moment, and designing and modelling them
• Basic concepts and work methods of user centred design and their use in service design
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
The student
• knows the stages of the service development process and the role of the industrial designer in service development
• is able to solve service development problems well using design methods
• is able to produce presentation material.
Assessment criteria, good (3)
The student
• knows the stages of the service development process and the role of the industrial designer in service development
• is able to solve service development problems well using design methods
• is able to justify their solutions well and has a good command of service conceptualisation
• is able to produce high quality presentation material
• is able to document and present their development work well.
Assessment criteria, excellent (5)
The student
• knows the stages of the service development process and the role of the industrial designer in service development
• has excellent skills in solving service development problems using design methods
• is able to justify their solutions excellently
• has an excellent command of service conceptualisation
• is able to produce high quality presentation material
• has an excellent ability to document and present their development work.
Assessment criteria, approved/failed
The student
• knows the stages of the service development process and the role of the industrial designer in service development
• is able to solve service development problems well using design methods
• is able to produce presentation material.
Further information
Optional study module (for those who do not study industrial design)
Further information
Optional study module (for those who do not study industrial design)