Service Design (5 cr)

Objective

The student knows the service design process and is able to develop user-oriented services. The student understands the importance of the service experience as part of the business.

Content

• Service design processes
• Service design methods
• Prototyping services
• Customer experience

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

The student
• knows the concept and basics of service design
• is familiar with the key tools and techniques of service design
• perceives the process of service design and understands its significance for design work.

Assessment criteria, good (3)

The student
• knows the concept and basics of service design
• is able to use key tools and techniques of service design
• perceives the service design process and is able to utilise it in their work.

Assessment criteria, excellent (5)

The student
• has a broad mastery of the concept and starting points of service design
• is able to creatively and thoughtfully apply service design tools and techniques
• has a broad knowledge of the service design process and is able to utilise it in a variety of ways in their work.

Assessment criteria, approved/failed

The student
• knows the concept and basics of service design
• is familiar with the key tools and techniques of service design
• perceives the process of service design and understands its significance for design work.

Qualifications

Student and the student advisor go through other recommended studies in student counselling discussions based on their individual study plan.