Service Design (5ECTS)
Code: KM00ES12-3001
General information
- Enrollment
- 02.05.2023 - 27.08.2023
- Registration for the implementation has ended.
- Timing
- 05.09.2023 - 28.09.2023
- Implementation has ended.
- Number of ECTS credits allocated
- 5 ECTS
- Mode of delivery
- On-campus
- Campus
- Hämeentie 135 D
- Teaching languages
- Finnish
- Seats
- 0 - 20
- Degree programmes
- Design
- Teachers
- Tuomas Aatola
- Teacher in charge
- Tuomas Aatola
- Groups
-
KXE21S1GSVisual Communication Design – Graphic Design
- Course
- KM00ES12
Implementation has 12 reservations. Total duration of reservations is 84 h 0 min.
| Time | Topic | Location |
|---|---|---|
| Tue 05.09.2023 time 09:00 - 16:00 | Palvelumuotoilu KM00ES12-3001 |
AR405
Digitila Licko
|
| Wed 06.09.2023 time 09:00 - 16:00 | Palvelumuotoilu KM00ES12-3001 |
AR405
Digitila Licko
|
| Mon 11.09.2023 time 09:00 - 16:00 | Palvelumuotoilu KM00ES12-3001 |
AR404a
Digitila Kare
|
| Tue 12.09.2023 time 09:00 - 16:00 | Palvelumuotoilu KM00ES12-3001 |
AR404a
Digitila Kare
|
| Wed 13.09.2023 time 09:00 - 16:00 | Palvelumuotoilu KM00ES12-3001 |
AR404a
Digitila Kare
|
| Thu 14.09.2023 time 09:00 - 16:00 | Palvelumuotoilu KM00ES12-3001 |
AR404a
Digitila Kare
|
| Tue 19.09.2023 time 09:00 - 16:00 | Palvelumuotoilu KM00ES12-3001 |
AR406
Digitila Scher
|
| Wed 20.09.2023 time 09:00 - 16:00 | Palvelumuotoilu KM00ES12-3001 |
AR406
Digitila Scher
|
| Thu 21.09.2023 time 09:00 - 16:00 | Palvelumuotoilu KM00ES12-3001 |
AR406
Digitila Scher
|
| Tue 26.09.2023 time 09:00 - 16:00 | Palvelumuotoilu KM00ES12-3001 |
AR406
Digitila Scher
|
| Wed 27.09.2023 time 09:00 - 16:00 | Palvelumuotoilu KM00ES12-3001 |
AR406
Digitila Scher
|
| Thu 28.09.2023 time 09:00 - 16:00 | Palvelumuotoilu KM00ES12-3001 |
AR406
Digitila Scher
|
Learning outcomes
The student knows the service design process and is able to develop user-oriented services. The student understands the importance of the service experience as part of the business.
Content
• Service design processes
• Service design methods
• Prototyping services
• Customer experience
Prerequisites
Student and the student advisor go through other recommended studies in student counselling discussions based on their individual study plan.
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
The student
• knows the concept and basics of service design
• is familiar with the key tools and techniques of service design
• perceives the process of service design and understands its significance for design work.
Assessment criteria, good (3)
The student
• knows the concept and basics of service design
• is able to use key tools and techniques of service design
• perceives the service design process and is able to utilise it in their work.
Assessment criteria, excellent (5)
The student
• has a broad mastery of the concept and starting points of service design
• is able to creatively and thoughtfully apply service design tools and techniques
• has a broad knowledge of the service design process and is able to utilise it in a variety of ways in their work.
Assessment criteria, approved/failed
The student
• knows the concept and basics of service design
• is familiar with the key tools and techniques of service design
• perceives the process of service design and understands its significance for design work.