Service design and ergonomics in digital services (5 cr)

Objective

The student
• Understands the benefits brought by the knowledge base of service design and ergonomics for user-centered planning and development of multidimensional and network-like digital services.
• Familiarizes with the service design process and the most commonly used methods.
• Familiarizes with the necessary knowledge base of ergonomics needed for planning of user interface.
• Is able to observe user experience, usability and accessibility in planning of digital services.
• Is able evaluate the usability of digital services and familiarizes with the most commonly used evaluation methods.
• Is able to utilize the knowledge base of ergonomics in space planning, so from the accessibility point of view.

Content

• Digitalization and digital services.
• User-centered planning.
• The service design process and the most commonly used methods.
• Ergonomic knowledge base in the planning of user interface.
• User experience, usability, and accessibility.
• The most commonly used methods for the evaluation of digital services.
• The accessibility of a built environment.

Location and time

Verkkoympäristö, Moodle: KO00EV57-3006 Palvelumuotoilu ja ergonomia digitaalisissa palveluissa (syksy 2023). Verkkototeutus 18.9. - 10.11.2023. Opintojakson orientaatioluento on tallennettu Moodle työtilaan.

Materials

Oppimateriaali Moodlen työtilassa, Moodle.metropolia.fi.

Teaching methods

Verkkototeutus. Opintojakso sisältää yksilötyönä tehtäviä oppimistehtäviä sekä vertaispalautteen antamista. Opintojaksolla työskentely tapahtuu pienryhmissä.

Employer connections

-

Exam schedules

-

International connections

-

Completion alternatives

-

Student workload

5 op = 27h x 5 = 135h

Content scheduling

Itsenäistä opiskelua 5 op. Moodle työtilassa annettuihin ohjeisiin ja oppimateriaaleihin perustuen.

Osio 1 Palvelumuotoilu: Yksilötehtävä + vertaispalautteet + yhteenveto saaduista palautteista 18.9. - 4.10.2023
Osio 2 Ergonomia ja esteettömyys: Yksilötehtävä + vertaispalautteet + yhteenveto saaduista palautteista 5.10. - 23.10.2023
Osio 3 Käytettävyys ja saavutettavuus: Yksilötehtävä + vertaispalautteet + yhteenveto saaduista palautteista 24.10. - 9.11.2023
Osio 4 Oman oppimisen pohdinta + palautekysely: Yksilötehtävä 9.11. - 10.11.2023

Evaluation scale

Hyväksytty/Hylätty

Assessment methods and criteria

Moodle-oppimisympäristössä osoitettujen tehtävien suorittaminen hyväksytysti annetussa aikataulussa.

Objective

The student
• Understands the benefits brought by the knowledge base of service design and ergonomics for user-centered planning and development of multidimensional and network-like digital services.
• Familiarizes with the service design process and the most commonly used methods.
• Familiarizes with the necessary knowledge base of ergonomics needed for planning of user interface.
• Is able to observe user experience, usability and accessibility in planning of digital services.
• Is able evaluate the usability of digital services and familiarizes with the most commonly used evaluation methods.
• Is able to utilize the knowledge base of ergonomics in space planning, so from the accessibility point of view.

Content

• Digitalization and digital services.
• User-centered planning.
• The service design process and the most commonly used methods.
• Ergonomic knowledge base in the planning of user interface.
• User experience, usability, and accessibility.
• The most commonly used methods for the evaluation of digital services.
• The accessibility of a built environment.