Advanced Service Design (10 ECTS)
Code: KM00EI80-3001
General information
- Enrollment
- 02.05.2022 - 04.09.2022
- Registration for the implementation has ended.
- Timing
- 05.09.2022 - 16.12.2022
- Implementation has ended.
- Number of ECTS credits allocated
- 10 ECTS
- Mode of delivery
- On-campus
- Unit
- (2019-2024) School of Media, Design and Conservation
- Campus
- Hämeentie 135 D
- Teaching languages
- Finnish
- Seats
- 0 - 20
- Degree programmes
- Design
- Teachers
- Juhana Kokkonen
- Teacher in charge
- Juhana Kokkonen
- Groups
-
KXE20S1DMDigital Design
- Course
- KM00EI80
Objective
The student
• has broad knowledge of service design and further expands their understanding of an area of their choice
• is familiar with service design literature and discussion in the field
• becomes familiar with the holistic design of a service
• is able to apply research to design work.
Content
• Service design aspects and exploring selected areas
• Holistic service design
• Service experience
• Service design literature and publications
• Research in design work
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
The student
• is familiar with the areas of service design and has studied a few of them
• has an understanding of the service experience
• has some knowledge of service design literature and other ongoing discussions
• has an understanding of holistic design and experience in service design and related research-based activities in practice.
Assessment criteria, good (3)
The student
• knows the areas of service design and understands the chosen areas well
• has a good understanding of the service experience
• knows service design literature and other discussions
• has extensive experience in holistic design and the service design process in practice
• has good knowledge of the possibilities of research related to service design.
Assessment criteria, excellent (5)
The student
• understands the areas of service design and knows the areas of their choice well
• has a deep understanding of the service experience
• knows service design literature and other discussions in the field and can reflect critically on them
• is proficient in the holistic design and service design process and can apply these creatively in practice
• has extensive and practical knowledge of the possibilities of research related to service design.
Assessment criteria, approved/failed
The student
• is familiar with the areas of service design and has studied a few of them
• has an understanding of the service experience
• has some knowledge of service design literature and other ongoing discussions
• has an understanding of holistic design and experience in service design and related research-based activities in practice.