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Service Design (5 ECTS)

Code: KM00DS76-3002

General information


Enrollment
02.05.2022 - 04.09.2022
Registration for the implementation has ended.
Timing
20.09.2022 - 13.10.2022
Implementation has ended.
Number of ECTS credits allocated
5 ECTS
Mode of delivery
On-campus
Unit
(2019-2024) School of Media, Design and Conservation
Campus
Hämeentie 135 D
Teaching languages
Finnish
Seats
0 - 20
Degree programmes
Design
Teachers
Tuomas Aatola
Teacher in charge
Tuomas Aatola
Groups
KXE20S1GS
Visual Communication Design – Graphic Design
Course
KM00DS76
No reservations found for implementation KM00DS76-3002!

Objective

The student knows the service design process and is able to develop user-oriented services. The student understands the importance of the service experience as part of the business.

Content

- Service Design Processes
- Service Design Methods
- Prototyping services
- Customer Experience

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

Participation in classes is weak. Defective tasks. Shortcomings in tasks. The student partially achieves the objectives of the course as defined in the implementation.

Assessment criteria, good (3)

Active participation in classes. Ability to apply the lessons learned. Self-study. The student achieves the objectives of the course as defined in the implementation.

Assessment criteria, excellent (5)

Active participation in classes. Ability to apply the lessons learned and reflect on it. Producing new knowledge for teaching. Ability to reflect on processes from a service design perspective.

Assessment criteria, approved/failed

Participation in classes is weak. Defective tasks. Shortcomings in tasks. The student partially achieves the objectives of the course as defined in the implementation.

Qualifications

Student and the student advisor go through other recommended studies in student counseling discussions based on their individual study plan.

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