Transforming Human-Oriented Client Services (5 ECTS)

Code: SX00EQ95-3002

General information

Enrollment: 28.11.2022 - 11.12.2022; Registration for the implementation has ended.

Timing: 01.01.2023 - 31.07.2023; Implementation has ended.

Number of ECTS credits allocated: 5 ECTS

Mode of delivery: On-campus

Unit: (2019-2024) School of Wellbeing

Campus: Myllypurontie 1

Teaching languages: Finnish

Degree programmes: Master's Degree Programme in Social Services

Teachers: Markus Neuvonen; Saila Nevanen; Eija Raatikainen

Groups: S0922S6
Sosiaalialan tutkinto-ohjelma ylempi

Course: SX00EQ95

Implementation has 2 reservations. Total duration of reservations is 6 h 30 min.

Time	Topic	Location
Tue 09.05.2023 time 08:45 - 12:00 (3 h 15 min)	Ihmislähtöinen asiakaspalvelujen uudistaminen SX00EQ95-3002	MPA6010 Oppimistila
Wed 24.05.2023 time 12:45 - 16:00 (3 h 15 min)	Ihmislähtöinen asiakaspalvelujen uudistaminen SX00EQ95-3002	MPB5011 Akuuttihoitotyö 2

Changes to reservations may be possible.

Objective

Students identify key social developments that promote and threaten individual well-being, such as changes in the structures and values of society. They are able to assess the impact of societal changes and decision-making on the lives and everyday lives of individuals and communities based on research data. They are familiar with work, services, work practices and methods in a versatile way that improve social well-being and are able to assess their applicability and effectiveness in the everyday lives of individuals and communities. They are able to develop work and services in cooperation and in a human-oriented manner, taking into account the needs of service users.

Content

Ecological, social and economic prerequisites for the well-being of individuals and communities. Cultural diversity from the point of view of individuals and communities. The current situation and challenges of wellbeing services now and in the future. Co-developing and research with different parties. Innokylä. Renewing services and their current inclusive development methods, such as service design, benchmarking, lean etc. Opportunities provided by digitalisation in the work and development of the social field.

Location and time

Materials

Teaching methods

Employer connections

Exam schedules

International connections

Completion alternatives

Student workload

Content scheduling

Further information

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

Special expertise in the field of social services:

• analyses critically and considers the value foundation of global society and the operating environment of local society and its social policy as well as the needs of the population
• masters the value foundation and methods of the chosen area of expertise in detail and knows how to apply them to work
• promotes the social welfare of children, young people and families in multifaceted partnership and decreases ill-being and factors affecting it in collaboration with clients and the population

Assessment criteria, good (3)

Special expertise in the field of social services:

analyses critically and considers the value foundation of global society and the operating environment of local society and its social policy and the needs of the population from various perspectives
• masters the value foundation and methods of the chosen area of special expertise in detail and is able to apply them flexibly in demanding situations
• promotes the social welfare of children, young people and families in multifaceted partnership and decreases ill-being and factors affecting it in collaboration with clients and the population and applies alternative modes of action

Assessment criteria, excellent (5)

Special expertise in the field of social services:

analyses critically and considers the value foundation of global society and the operating environments of local society and its social policy as well as the needs of the population from various perspectives using the latest national and international research knowledge
• masters the value foundation and methods of the chosen area of expertise in detail as well as is able to apply them flexibly to demanding and complex situations
• promotes the social welfare of children, young people and families in multifaceted partnership and decreases ill-being and factors affecting it in collaboration with clients and the population as well as applies alternative modes of action and renews them innovatively.