Study Guide

Objective

The student is able to apply new forms of guidance in customer encounters and the development of customer participation in a digital environment. The student draws from customer experience in the development of guidance. The student integrates customers, networks and multiprofessional interest groups in service development and arrangements, and critically evaluates the customer's need for services and guidance. The student is able to extensively analyze customer data in service arrangements and case management. The student can exploit the benefits of digitalization in the assessment and follow-up of treatment and service needs and as a supporting tool for self-care and decision making.
The student is able connect digital services and sustainable development.

Content

- Digital services
- Case management
- Service plan; customer plan; health and care plan
- Customer participation
- The patient's / customer's treatment need assessment and guidance in different environments
- Various operating environments (virtual, digital etc. treatment environments, artificial intelligence)
- Sustainable development relating to digital services

Location and time

Remote teaching/learning
Webinars and seminars
09.09.2022 13.00 - 16.00 Orientation, introduction and instructions for the assignment 1
06.10.2022 09.00 - 16.00 Assignment 1 seminar, presentations
04.11.2022 14.00 - 16.00 Introduction and instructions for the assignment 2
01.12.2022 09.00 - 16.00 Assignment 2 seminar, presentations
02.12.2022 09.00 - 16.00 Assignment 2 seminar, presentations, closing

Materials

Current literature of the field

Additional literature:

Bastable S. 2019. Nurse as educator : principles of teaching and learning for nursing practice. 5th edition (or previous). Jones & Bartlett Learning.

Pohjola, A., Kairala, M., Niskala, A. & Lyly, H. (2019). Asiakkaasta kehittäjäksi ja vaikuttajaksi: Asiakkaiden osallisuuden muutos sosiaali- ja terveyspalveluissa. Tampere: Vastapaino.

Armanto, A. & Helminen, J. (2017). Asiakkaan moniammatillinen ohjaus sosiaali- ja terveydenhuollossa (1. edition). Helsinki: Edita.

Personalised care and support planning handbook: The journey to person-centred care. 2015. (Applicable parts).
Link: https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwikiez-8YPsAhVilosKHUjrD94QFjAAegQIBBAB&url=https%3A%2F%2Fwww.england.nhs.uk%2Fwp-content%2Fuploads%2F2016%2F04%2Fcore-info-care-support-planning-1.pdf&usg=AOvVaw1mpsbdfCgeKkDS5FPU3prE

Digitalisaatio terveyden ja hyvinvoinnin tukena - Sosiaali- ja terveysministeriön digitalisaatiolinjaukset 2025.
LInk: https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwiP4sS_9JLsAhXCBhAIHb00A5EQFjAGeg
QIDxAC&url=https%3A%2F%2Fjulkaisut.valtioneuvosto.fi%2Fbitstream%2Fhandle%
2F10024%2F75526%2FJUL2016-5
-hallinnonalan-ditalisaation-linjaukset-2025.pdf%3Fsequence%3D1&usg=AOvVaw2FU0_N-0BJ6mbH5CAZaUFf

Kauppila, T. Kiiski, K. & Lehtonen, M. ( 2018). Sähköhelmenkalastus - Sosiaalihuollon sähköisten palvelujen nykytila ja kehittämistarpeet. Sosiaali- ja terveysministeriön raportteja ja muistioita 14/2018.
Link: http://urn.fi/URN:ISBN:978-952-00-3914-1

Digitalisaatio terveyden ja hyvinvoinnin tukena - Sosiaali- ja terveysministeriön digitalisaatiolinjaukset 2025.
LInk: https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwiP4sS_9JLsAhXCBhAIHb00A5EQFjAGeg
QIDxAC&url=https%3A%2F%2Fjulkaisut.valtioneuvosto.fi%2Fbitstream%2Fhandle%2F10024%
2F75526%2FJUL2016-5-hallinnonalan-ditalisaation-linjaukset-2025.pdf%3Fsequence%3D1&usg=AOvVaw2FU0_N-0BJ6mbH5CAZaUFf

Granholm, C. (2016). Social work in digital transfer – blending services for the next
generation. Academic Dissertation.
Link: https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwjmoMbS-JLsAhWjmIsKHbmpDSAQFjALegQIHRAC&url=https%3A%2F%2Fresearchportal.helsinki.fi%2Ffiles%
2F97998279%2FGranholmSlutlig210316.pdf&usg=AOvVaw32ODfsGAKPhSycTrP_MXFE

Teaching methods

Video lectures
Group and individual working
Learning assignments (in Finnish/Estonian, English)
Seminars (in English)
Virtual exchange

Employer connections

N/A

Exam schedules

N/A

International connections

The course will be implemented as a virtual exchange with the Health Sciences Master's programmes of Tallinn Health Care College

Completion alternatives

An alternative way of completing an extensive written assignment

Target:
-Achieves the learning outcomes as independent study

Assignment
-Individual or pair assignment
- The task is based on the competence objectives of the section and the starting point is evidence-based activities
- The structure of the task is in accordance with the competence objectives
- Define the key concepts in the competence objectives (and contents).
- Familiarize yourself with each concept from a perspective that interests you.
- Write research questions on these concepts and get answers to them from the research literature.
- Report the answers to the research questions and consider them critically from a practical point of view.
- The task uses the basis of Metropolia's extensive written work and follows the guidelines for written work.
- Extent: literature about 150-200 pages / credit, the work should show 5 ECTS (135 hours workload).
- Return as a Word file to the attached folder no later than 3.12.2022.
- The key points of the written report will presented in English, e.g. PowerPoint, as agreed with the instructor.
- A conversation in English with the instructor.

Student workload

135 hours

Content scheduling

Learning assignments

Part 1. Digital social and health services (2 cr)
Mode of delivery: group work (4 members)
• Description, evaluation and development of a digital service / method

In this task, the purpose is to describe, evaluate, and develop an existing digital service or method. Choose a work-based topic for patient guidance, service guidance, or client engagement in digital services.
The output is a short report (in your own language) and a seminar presentation in English



Part 2. Case problem Digital solutions in the patient's care path / Customer service chain (3 cr)

Mode of delivery: Multinational group work (4-6 members)

The group prepares a case study in the patient's care path or in the client's service chain. The group describes various existing digital solutions in care / service based on evidence.

Further information

The actual way of completing the course requires commitment to the course schedule and attending the seminars.

An alternative way of doing this can be done according to a more flexible schedule. The PowerPoint presentation in English and a conversation in English with the teacher will be scheduled will be scheduled with the Metropolia instructor.

The course is multilingual (Finnish, English, Estonian). The seminars are conducted in English. Interpretation assistance is available if required.

Special support decisions: If the student has a decision on special support that affects the completion of the implementation, the student must contact the responsible teacher of the implementation immediately after the enrolment period has ended.

Evaluation scale

Hyväksytty/Hylätty

Assessment criteria, satisfactory (1)

The student demonstrates competence in the basic content of the course, but there are deficiencies in his/her ability to find and interpret information and to apply the learned content to the context of working life.

Assessment criteria, good (3)

The student demonstrates good competence in the content of the course. He/she is able to actively search for information and to identify its connection to working life. The student is able to analyse and apply the learned content to the context of working life.

Assessment criteria, excellent (5)

The student demonstrates versatile and extensive competence in the content of the
course. He/she has an excellent ability to search for relevant information. The student’s solutions demonstrate independence, responsibility, and skills in guiding others. His/her ability to apply the learned content to the context of working life exhibits creativity and versatility.

Assessment criteria, approved/failed

The student demonstrates competence in the basic content of the course, but there are deficiencies in his/her ability to find and interpret information and to apply the learned content to the context of working life.

Assessment methods and criteria

Assessment is based on learning assignments and peer review. The instructors give feedback in the seminars.
The alternative assignment written report and presentation in English will be assessed by the Metropolia instructor.

Further information

Recognition of prior learning

The student can apply for the recognition of prior learning and receive an approval for accreditation
for this course if he/she has acted in a key role in digitalization-related service production or client
projects in social and health care, or in digitalizing key processes, and/or has completed university level
studies that correspond to the content of this course.