Digitalize and AutomateLaajuus (1 cr)

Objective

You will learn a) what IT service management is and b) how a number of companies have done digitization and automation.

Content

• ITIL v4, which is a framework for managing IT Services
• Case presentations of a number of companies and their digitalisation and automation experiences.
• On the above topics
* participating in 2 seminars
* written report with analysis and reflection on the above topics.