•     IT Service Management TT00CC68-3008 01.01.2021-31.12.2021  6 credits  (ATX21TV) +-
    Learning outcomes of the course
    After the course, the student:
    - Understands the negotiation situation in ICT services business;
    - Is able to develop service processes according to the industry standards.
    Course contents
    After the course, the student:
    - Understands the negotiation situation in ICT services business;
    - Is able to develop service processes according to the industry standards.
    Name of lecturer(s)

    Virve Prami

    Mode of delivery

    Distance learning

    Recommended or required reading

    Can be find via Study environment.

    Planned learning activities and teaching methods

    100% online (Self-Study) course.

    Language of instruction

    English

    Timing

    01.01.2021 - 31.12.2021

    Group(s)
    • ATX21TV
    Seats

    0 - 5000

    Unit, in charge

    School of ICT

    Teacher(s)

    Virve Prami

    Further information for students

    ENROLLING

    Open UAS and CampusOnline Student: Please fill in eform



    Metropolia's Degree Student:

    • Go to: https://moodle.metropolia.fi/course/view.php?id=153

    • Course enrolment key: service

    • Password for the course final exam: Management

    Degree Programme

    Information and Communication Technology

    Unit location

    Karaportti 2

    Virtual proportion

    6 credits

    Evaluation scale

    Hyväksytty/Hylätty

    Completion alternatives

    N/A

    Work placement(s)

    N/A

    Exam schedule

    Can be find via study environment.

    International connections

    N/A

    Students use of time and load

    Up to Student her-/himself.

    Content periodicity

    Up to Student her-/himself.

    Location and Time

    Up to Student her-/himself.