Asiakaspalvelu ja ohjaus (suomi toisena kielenä) (5 cr)
Code: SX00CT30-3005
General information
Enrollment
02.05.2019 - 09.08.2019
Timing
04.08.2019 - 06.11.2019
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Terveys
Campus
Myllypurontie 1
Teaching languages
- Finnish
Seats
20 - 35
Degree programmes
- Bioanalytiikan tutkinto-ohjelma
- Terveydenhoitotyön tutkinto-ohjelma
- Ensihoidon tutkinto-ohjelma
- Sairaanhoitotyön tutkinto-ohjelma
- Suun terveydenhuollon tutkinto-ohjelma
- Radiografian ja sädehoidon tutkinto-ohjelma
- Kätilötyön tutkinto-ohjelma
- Degree Programme in Nursing
Teachers
- Aira Korkeamäki
Teacher in charge
Aira Korkeamäki
Objective
Students
- understand the philosophical, ethical and pedagogic premises of client service, instruction and counselling as well as their significance to their actions
- master client service, education and teaching as a work method included in their profession and use it in different contexts
- know how to plan, implement and evaluate client-oriented education and teaching in Finnish in cooperation with other experts
- are able to use existing educational and teaching material as well as produce new material in Finnish considering the client-oriented approach
- are able to assist clients/patients in using appropriate social and health care services.
Content
Concepts, ethics and learning strategies of client service, education and teaching
Client service and client/patient education and teaching in Finnish
Client service process and elements of good client service
Education and teaching process: needs evaluation, planning, implementation (methods, form and content), evaluation and documentation
Client- and goal-oriented utilization of Finnish client service, education and teaching material
Various evaluation methods for client service and education regarding quality and effectiveness as well as development of client service, education and teaching
Location and time
N/A
Materials
F2:
Teacher´s materials
Kela, M., Korpela, E. & Lehtinen, P. 2011. Sairaan hyvää suomea. Helsinki: Edita.
Teaching methods
F2:
Learning assignments, individual consultation
Employer connections
N/A
Exam schedules
F2:
Informed later.
International connections
N/A
Completion alternatives
N/A
Student workload
133 h
Content scheduling
N/A
Further information
The beginning level of the F2-course is B2. Part of the lessons are carried out virtually.
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
See a separate framework for evaluation.
When evaluating the competences, the evaluation criteria for competent/intermediate level is used.
Assessment criteria, approved/failed
Student
- can search for knowledge resourcefully utilizing sources of the field and uses the knowledge base of the field
- is familiar with the knowledge base and core components of the profession
- has adequate professional skills to work in the profession
- can work in a client-oriented way
- solves professional tasks and problems
- works safely and in accordance with the ethical principles of the field
- displays competence benefitting groups or projects
- is able to evaluate personal strengths and weaknesses and development needs
Assessment methods and criteria
F2:
3 x Attendance 17 %
6 x Learning assignment 33 %
1 x Exam 50 %
Further information
The course is meant for students who`s educational language is other than Finnish.