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Asiakaspalvelu ja ohjaus (suomi toisena kielenä) (5 cr)

Code: SX00CT30-3005

General information


Enrollment

02.05.2019 - 09.08.2019

Timing

04.08.2019 - 06.11.2019

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Terveys

Campus

Myllypurontie 1

Teaching languages

  • Finnish

Seats

20 - 35

Degree programmes

  • Bioanalytiikan tutkinto-ohjelma
  • Terveydenhoitotyön tutkinto-ohjelma
  • Ensihoidon tutkinto-ohjelma
  • Sairaanhoitotyön tutkinto-ohjelma
  • Suun terveydenhuollon tutkinto-ohjelma
  • Radiografian ja sädehoidon tutkinto-ohjelma
  • Kätilötyön tutkinto-ohjelma
  • Degree Programme in Nursing

Teachers

  • Aira Korkeamäki

Teacher in charge

Aira Korkeamäki

Objective

Students
- understand the philosophical, ethical and pedagogic premises of client service, instruction and counselling as well as their significance to their actions
- master client service, education and teaching as a work method included in their profession and use it in different contexts
- know how to plan, implement and evaluate client-oriented education and teaching in Finnish in cooperation with other experts
- are able to use existing educational and teaching material as well as produce new material in Finnish considering the client-oriented approach
- are able to assist clients/patients in using appropriate social and health care services.

Content

Concepts, ethics and learning strategies of client service, education and teaching
Client service and client/patient education and teaching in Finnish
Client service process and elements of good client service
Education and teaching process: needs evaluation, planning, implementation (methods, form and content), evaluation and documentation
Client- and goal-oriented utilization of Finnish client service, education and teaching material
Various evaluation methods for client service and education regarding quality and effectiveness as well as development of client service, education and teaching

Location and time

N/A

Materials

F2:
Teacher´s materials
Kela, M., Korpela, E. & Lehtinen, P. 2011. Sairaan hyvää suomea. Helsinki: Edita.

Teaching methods

F2:
Learning assignments, individual consultation

Employer connections

N/A

Exam schedules

F2:
Informed later.

International connections

N/A

Completion alternatives

N/A

Student workload

133 h

Content scheduling

N/A

Further information

The beginning level of the F2-course is B2. Part of the lessons are carried out virtually.

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

See a separate framework for evaluation.
When evaluating the competences, the evaluation criteria for competent/intermediate level is used.

Assessment criteria, approved/failed

Student
- can search for knowledge resourcefully utilizing sources of the field and uses the knowledge base of the field
- is familiar with the knowledge base and core components of the profession
- has adequate professional skills to work in the profession
- can work in a client-oriented way
- solves professional tasks and problems
- works safely and in accordance with the ethical principles of the field
- displays competence benefitting groups or projects
- is able to evaluate personal strengths and weaknesses and development needs

Assessment methods and criteria

F2:
3 x Attendance 17 %
6 x Learning assignment 33 %
1 x Exam 50 %

Further information

The course is meant for students who`s educational language is other than Finnish.