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IT Service ManagementLaajuus (5 ECTS)

Course unit code: TU00CG80

General information


Credits
5 ECTS

Objective

The student
• Learns about the IT Service Industry and the companies in it
• Learns what services the companies provide, what the benefits of the services are and how the services relate to each other
• Learns how to manage IT services (IT Service Management, ITIL)

Content

IT companies, IT services, IT Service Management, ITIL

Assessment criteria, satisfactory (1)

The student knows services and companies in the IT field. The student knows the main ITIL processes and concepts on a satisfactory level.

Assessment criteria, good (3)

The student knows services and companies in the IT field. The student knows the main ITIL processes and concepts on a satisfactory level.

Assessment criteria, excellent (5)

On top of the above the student knows well the benefits of IT services and how the services relate to each other and ITIL processes. The student is active in the course.

Assessment criteria, approved/failed

The student knows services and companies in the IT field. The student knows the main ITIL processes and concepts on a satisfactory level.

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