Service DesignLaajuus (3 ECTS)

Objective

The student will explore the concepts and the process of service design. The student will learn to use the methods of design in developing services. The student will be able to interpret what kind of value users are pursuing and can design a service with real value for the customer.

Content

- Concepts of the field of service design
- Service design process
- Determination of the user needs

Assessment criteria, satisfactory (1)

-The student is acquainted with the concepts of service design
-The student is able to specify the stages of the service design process
- The student can evaluate a service offering from the user’s perspective
- The student understands the differences and is able to divide the offering to core and support services