Management of rehabilitation servicesLaajuus (6 ECTS)

Objective

Students are able to:
– assess the link between the changing operating environment of the national economy and rehabilitation;
– make use of the key principles and foundations of business operations and financial administration while working within the public, private and third sectors;
– reform and develop entrepreneurship in the field of rehabilitation;
– make use of the innovation process in development of rehabilitation services.

Content

Business competence and entrepreneurship
Financial process and cost accounting in a business enterprise
Marketing and commercialisation of expertise
Ensuring client satisfaction
Productivity, efficiency and effectiveness in business operations and entrepreneurship
Innovation competence in service development

Assessment criteria, satisfactory (1)

Understanding a client
The client’s voice is heard.
Common ethical values guide activities.
Activities forming a coherent whole are produced combining complex issues in a one-faceted way.

Managing change
The common aim and functioning are agreed on and implemented side by side.
Good present practices are analysed and applied.
Existing networks are utilised.
Change is merely stated when assessed.
An encouraging atmosphere is built up.

Assessment criteria, good (3)

Understanding a client
The client’s participation is enabled.
Ethicalness is shown in client interaction.
Activities forming a coherent whole are produced together with the client in a multi-faceted way, crossing boundaries

Managing change
The aim is set together, and it guides the collaboration.
Change processes are implemented in a controlled way, renewing present practices.
Activities involve boundary crossing in networks.
Prerequisites for functioning, the process and outcomes are assessed in a way that guides functioning.
An open and confidential atmosphere is built up.

Assessment criteria, excellent (5)

Understanding a client
The client is considered an active actor and developing partner. The client’s needs guide common development.
The common value base is defined in relation to activities.
Professionals and clients together build up meaningful activities forming a whole, to strengthen the clients’ well-being and functional ability.

Managing change
The aim is set in a joint process, and functioning is based on partnership and shared understanding.
The future is predicted, and innovations are made.
Crossing boundaries renews networks.
Assessment is implemented predictably, developing activities.
A creative and innovative atmosphere is built up.