Customer Oriented Communication in Finnish and SwedishLaajuus (6 ECTS)

Objective

On completion of the course the student will be able to

- communicate in customer service and sales situations in a target-oriented way and take into account the challenges of intercultural communication
- communicate effectively in managerial positions

Content

- customer oriented communication
- directing communicative situations
- analyzing intercultural work communities
- communication in different situations both in Finnish and Swedish

Qualifications

Swedish at work 3 credits

Finnish Business Communication 3 credits
Organizational Communication in Finnish 3 credits

Assessment criteria, satisfactory (1)

Students have achieved the course objectives fairly. Students will be able to identify, define and use the course subject area’s concepts and models. The student understands the criteria and principles of the expertise development.

Assessment criteria, good (3)

Students have achieved the course objectives well, even though the knowledge and skills need improvement on some areas. Students are able to define the course concepts and models and are able to justify the analysis. The student is able to apply their knowledge in leisure, study and work situations. The student understands the importance of expertise in the field of business and is able to analyze his/her own expertise.

Assessment criteria, excellent (5)

Students have achieved the objectives of the course with excellent marks. Students master commendably the course subject area’s concepts and models. Students are able to make justified and fluent analysis and to present concrete development measures. The students are well prepared to apply their knowledge in leisure, study and work situations. Students are able to analyze the business sector expertise and the evolvement of their own expertise.