Communication Skills for Industrial ManagementLaajuus (3 ECTS)

Objective

The student learns to deal with a customer project in a professional and interactive a manner, taking into account the expectations of the discourse community, client, client’s organization culture, language and style. This covers communication events that are both written and oral.

The student consolidates a positive view on his/ her language and communication competences through the process of peer and self-evaluation. The student fosters the ability to continue developing language and communication skills.

Content

- Written genres of a customer project: first contact, email, status report, agenda, memo, Bachelor’s Thesis text.
- Oral communications: informal meetings, steering group meetings, presentations
- Peer and self-evaluation of texts and oral communications

Qualifications

Course in Professional English. Level B2 and above.

Assessment criteria, satisfactory (1)

In communication situations related to his/her field the student:

• trusts his/her communication skills to manage professional communication events using inquiries and relatively short speech acts
• understands the communication partner enough to be able to act and verbalize in accordance with the task in question
• expresses his/her thoughts simply, mainly coherently, and relatively understandably, even if there may be deficiencies in professional terminology and structural inaccuracies, which may interfere with full understanding
• draws up simple, formatted texts independently and extensive texts using linguistic help tools

Assessment criteria, good (3)

In communication situations related to his/her field the student:

• trusts his/her communication skills to manage in the professional context in line with the objectives set for the task
• interacts professional content as an equal partner with an independent language user
• takes the initiative in professional discourse and can take into account participants’ cultural and language backgrounds to some degree and the demands of the context
• expresses him/herself promptly in clear and detailed manner
• uses professional terminology to the point
• pronounces English clearly with matching stress and intonation
• produces genres for different purposes, where linguistic inaccuracy does not interfere with understanding

Assessment criteria, excellent (5)

In communication situations related to his/her field the student:

• trusts his/her communications skills to allow him/her to take initiative in communication events following the discourse practice of the field
• interacts clearly and fluently as an equal partner with a proficient speaker
• takes initiative also in demanding professional communications where participants’ cultural and language backgrounds need to be taken into account
• expresses him/herself effectively and accurately
• uses professional terminology to the point
• pronounces English clearly, with stress and rhythm matching the total message
• has the ability to produce several genres, which are clear, well structured and effective

Further information

This course is implemented as part of a major customer project in ITSM (Information Technology Service Management).