Study Guide

Objective

The student knows the service design process as a working method of a designer and is able to develop services that meet the consumer's needs. The student understands the importance of customer service experience as a component of business. The student understands the key elements of diversity and sustainability related to the profession of a service designer.

Content

- user-centred design
- service design process
- service design methodologies
- service prototyping
- customer experience
- accessibility

Assessment criteria, satisfactory (1)

The student knows the concepts and basics of service design. They know the main tools and techniques of service design. The student will understand the service design process and its relevance to design work.

Assessment criteria, good (3)

The student knows the concepts and basics of service design. They can use the main tools and techniques of service design. Students will understand the service design process and be able to use it in their work.

Assessment criteria, excellent (5)

The student has a broad knowledge of the concepts and principles of service design. They can apply service design tools and techniques in a creative and reasoned way. The student has a broad knowledge of the service design process and is able to use it in a variety of ways in his/her work.

Assessment criteria, approved/failed

The student knows the concepts and basics of service design. They know the main tools and techniques of service design. The student will understand the service design process and its relevance to design work.