Service Innovations and DesignLaajuus (5 cr)
Code: S000FD35
Credits
5 op
Objective
The Service Innovation and Design course is an invitation to hands-on experimentation with the design process – with a twist toward exploratory, practical, collaborative working methods. After the study, the student has the knowledge and the skills to manage service innovation on a strategic and operational level within an organizational environment. The student understands the role of design as the foundation for innovation and can use the design process, mindset, and methods in the race for competitive advantage.
Content
Service Innovation, Service Design, Strategic approach to Service Development, Planning and implementing Service Innovations, Design process, mindset, and methods.
Assessment criteria, satisfactory (1)
1 = Sufficient performance: the student has completed the basic requirements to pass the course and has attempted to apply and articulate concepts and information verbally and in writing but has not made enough effort overall. The assignments and team projects are weak and require further input. The student has demonstrated little effort, interest, and motivation for class activities and course assignments.
2 = Satisfactory performance: the student has completed all parts of the course and can apply and articulate concepts and information verbally and in writing but may not have made enough effort. Certain areas of the assignments/team project are lacking in detail and require further input. The student could have demonstrated more interest and motivation for class activities and course assignments. Satisfactory presentation delivery and analysis.
Assessment criteria, good (3)
3 = Good overall performance: the student can apply and articulate concepts and information well verbally and in writing. Certain areas of assignments/team projects require further attention; shows an appropriate level of interest and motivation in all class activities and course assignments. Good presentation delivery and analysis.
4 = Very good overall performance or excellent in one and very good in another element of the course: student shows interest and motivation in all class activities and course assignments, applies and articulates concepts and information very well verbally and in writing: perfect presentation delivery and analysis.
Assessment criteria, excellent (5)
5 = Excellent performance in all parts of the course: student shows interest and motivation in all class activities and course assignments/team projects, fully applies and clearly articulates concepts and information both verbally and in writing. The student follows the instructions and can support their argument with references to the recommended reading and lecture content. Excellent presentation delivery and analysis.
Assessment criteria, approved/failed
Sufficient performance: has completed basic requirements to pass the course and has attempted to apply and articulate concepts and information verbally and in writing but has not made enough effort overall. The student has demonstrated little effort, interest, and motivation for class activities and course assignments. The assignments and team projects are weak and require further input.
Materials
As recommended by the lecturer
Further information
The language of tuition is English. The course assessment is on a grading scale from 0 (failed) to 5 (excellent).
Enrollment
06.05.2024 - 30.09.2024
Timing
28.10.2024 - 16.12.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
School of Rehabilitation and Examination
Campus
Myllypurontie 1
Teaching languages
- Finnish
Seats
0 - 40
Degree programmes
- Master's Degree Programme in Health Business Management
- Master's Degree Programme in Osteopathy
- Master's Degree Programme in Health Business Management
- Master's Degree Programme in Health Business Management
Teachers
- Anne Pasanen
Teacher in charge
Anne Pasanen
Groups
-
T1424S6Master's Degree Programme in Health Business Management ylempi, tekniikka
-
S2423S6Master's Degree Programme in Osteopathy, ylempi, sote
-
L0524S6Master's Degree Programme in Health Business Management ylempi, liiketalous
-
S1124S6Master's Degree Programme in Health Business Management ylempi, sote
Objective
-
Content
-
Location and time
28.10 mon 15:00-18:00
4.11 mon 16:00-18:00
11.11 mon 16:00-18:00
25.11 mon 16:00-18:00
2.12 mon 16:00-18:00
9.12 mon 16:00-18:00
2.12 mon 14:30-18:00
Materials
Luennoitsijan suosittelema materiaali
Teaching methods
23 t luentoja, työpajoja sekä vuorovaikutteisia luentoja
112 t itsenäistä työskentelyä pienryhmissä
en
Student workload
23 t luentoja, työpajoja sekä vuorovaikutteisia luentoja
112 t itsenäistä työskentelyä pienryhmissä
Content scheduling
Introduction: objectives, fundamentals, overview of the process
Service Design process, phases Discover & Define
Service Design process, phases Develop & Deliver
Wrap up, final presentations, summary
Further information
Luennoitsija: Anne Pasanen, Aalto yliopisto anne.pasanen@live.com
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
-
Assessment criteria, good (3)
-
Assessment criteria, excellent (5)
-
Assessment criteria, approved/failed
-
Assessment methods and criteria
Osallistuminen opetukseen
Ryhmätehtävä
Yksilötehtävä
Further information
-
Enrollment
27.11.2023 - 10.12.2023
Timing
29.01.2024 - 25.03.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
School of Rehabilitation and Examination
Campus
Myllypurontie 1
Teaching languages
- English
Seats
0 - 38
Degree programmes
- Master's Degree Programme in Health Business Management
Teachers
- Anne Pasanen
- Eija Metsälä
Teacher in charge
Anne Pasanen
Groups
-
L0523S6Master's Degree Programme in Health Business Management ylempi, liiketalous
-
S1123S6Master's Degree Programme in Health Business Management ylempi, sote
-
T1423S6Master's Degree Programme in Health Business Management ylempi, tekniikka
Objective
-
Content
-
Location and time
January 29th Mon 15-18
February 12th Mon 15-18
February 26th Mon 15-18
March 11th Mon 15-18
March 25th Mon 14-18
Materials
Luennoitsijan suosittelema materiaali
Teaching methods
23 t luentoja, työpajoja sekä vuorovaikutteisia luentoja
112 t itsenäistä työskentelyä pienryhmissä
en
Student workload
23 t luentoja, työpajoja sekä vuorovaikutteisia luentoja
112 t itsenäistä työskentelyä pienryhmissä
Content scheduling
Introduction: objectives, fundamentals, overview of the process
Service Design process, phases Discover & Define
Service Design process, phases Develop & Deliver
Wrap up, final presentations, summary
Further information
Luennoitsija: Anne Pasanen, Aalto yliopisto anne.pasanen@live.com
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
-
Assessment criteria, good (3)
-
Assessment criteria, excellent (5)
-
Assessment criteria, approved/failed
-
Assessment methods and criteria
Osallistuminen opetukseen
Ryhmätehtävä
Yksilötehtävä
Further information
-