IT Service Management (6 cr)
Code: TT00CC68-3007
General information
Enrollment
23.08.2017
Timing
01.01.2020 - 31.12.2020
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
ICT ja tuotantotalous
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 1000
Degree programmes
- Tieto- ja viestintätekniikan tutkinto-ohjelma
Teachers
- Virve Prami
Groups
-
ATX20TVAvoin amk - NonStop vuosi 2020
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Up to Student - course is online (Self-Study) course.
Materials
Online
Teaching methods
Online (Self-Study) course in Moodle environment
Employer connections
N/A
Exam schedules
Up to Student - course is online (Self-Study) course.
International connections
N/A
Completion alternatives
N/A
Student workload
Up to Student - course is online (Self-Study) course.
Content scheduling
Up to Student - course is online (Self-Study) course.
Further information
ENROLLING
Open UAS and CampusOnline Student: Please fill in eform
Metropolia's Degree Student:
• Go to: https://moodle.metropolia.fi/course/view.php?id=153
• Course enrolment key: service
• Password for the course final exam: Management
Evaluation scale
Hyväksytty/Hylätty
Assessment methods and criteria
Excercises and Final exam online