Safety and Quality Processes and Management in Social and Health Care (5 cr)
Code: S000DK77-3004
General information
Enrollment
29.11.2021 - 12.12.2021
Timing
01.01.2022 - 31.07.2022
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
School of Rehabilitation and Examination
Campus
Myllypurontie 1
Teaching languages
- English
Seats
20 - 55
Degree programmes
- Master's Degree Programme in Health Business Management
- Master's Degree Programme in Osteopathy
- Master's Degree Programme in Health Business Management
- Master's Degree Programme in Health Business Management
Teachers
- Marianne Pitkäjärvi
- Tricia Cleland Silva
Teacher in charge
Eija Metsälä
Groups
-
T1421S6Master's Degree Programme in Health Business Management ylempi, tekniikka
-
S2421S6Master's Degree Programme in Osteopathy, ylempi, sote
-
S1121S6Master's Degree Programme in Health Business Management ylempi, sote
-
L0521S6Master's Degree Programme in Health Business Management ylempi, liiketalous
Objective
The student is able to create a consistent framework/knowledge base for health care safety and quality making use of both national and international guidelines and scientific sources in a critical and analytic manner, to use concepts of the area of expertise innovatively, to solve demanding problems in the field of health care safety and quality where new knowledge and competence is created, to apply and combine information from different fields, to develop innovative insights or solutions into health care safety and quality both at the national and international levels and to communicate about health care safety and quality convincingly both orally and in writing to audiences within and exterior to the field.
Content
Safety and Quality management systems in social and health care
Standards and laws
Quality development tools and techniques
Process management
Location and time
Zoom
February 1st 16.15 -18
February 8th 16 - 18
February 15th 16.15 -18
March 1st 16.15 -18
March 8th 10 - 15 seminar
Materials
Quality Management:
Ross, TK. 2013. Health Care Quality Management: Tools and Applications. http://site.ebrary.com/lib/metropolia/detail.action?docID=10822371 ,
Kros, JF. 2012. Health Care Operations and Supply Chain Management Strategy, Operations, Planning, and Control. http://site.ebrary.com/lib/metropolia/reader.action?docID=10641830
Scrivens, E. 2005. Quality, Risk and Control in Health Care. http://site.ebrary.com/lib/metropolia/detail.action?docID=10175244
Patient safety:
Vincent, C. 2010. Patient Safety (2nd Edition). http://site.ebrary.com/lib/metropolia/reader.action?docID=10388342
Spath, Patrice L. 2011. Error Reduction in Health Care: A Systems Approach to Improving Patient Safety (2nd Edition). http://site.ebrary.com/lib/metropolia/reader.action?docID=10452931
Braithwaite, Jeffrey ; Hollnagel, Erik; Wears, Robert L. 2013. Resilient Health Care. http://site.ebrary.com/lib/metropolia/reader.action?docID=10740212
Pauley, Judith A. 2012. Establishing a culture of patient safety: improving communication, building relationships, and using quality tools. http://site.ebrary.com/lib/metropolia/reader.action?docID=10929643
Articles/ Journals/ Publications:
- WHO: Conceptual Framework for the International Classification for Patient Safety
http://www.who.int/patientsafety/taxonomy/icps_full_report.pdf
- European Commission. 2014. Special Eurobarometer 411. PATIENT SAFETY AND QUALITY OF CARE.
Teaching methods
Lectures
Web based tutoring
Self spaced working
Group work
Taking part seminars
Performing task to be evaluated
Employer connections
The assignment is linked with the student's work context
Exam schedules
No exam but an individual assignement to be evaluated.
Completion alternatives
n/a
Further information
The student confirms the study place at the implementation being present at the first contact hour of the implementation or by other means agreed with the lectures of the course. In case the student is not able to attend the beginning of the course, she/he can confirm her/his place at the implementation by informing the lecturers of the course in advance.
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
The student is able to gather, process, produce and evaluate information about health care safety and quality, to use concepts of the area of expertise systematically, to solve problems in the field of health care safety and quality based on research and guidelines on the field, to recognize and analyze foci of health care quality and safety at the local level and to communicate about health care safety and quality clearly both orally and in writing
Assessment criteria, good (3)
The student is able to gather, process, produce and evaluate information about health care safety and quality through critical and extensive use of both national and international scientific sources;
to use concepts of the area of expertise correctly, to solve problems in the field of health care safety and quality based on up to date evidence, applying and combining information from different fields;
to develop new viewpoints or solutions for health care safety and quality at the national or international level and to communicate about health care safety and quality in a competent, clear and consistent manner both orally and in writing.
Assessment criteria, excellent (5)
The student is able to create a consistent framework/knowledge base for health care safety and quality making use of both national and international guidelines and scientific sources in a critical and analytic manner, to use concepts of the area of expertise innovatively, to solve demanding problems in the field of health care safety and quality where new knowledge and competence is created, to apply and combine information from different fields, to develop innovative insights or solutions into health care safety and quality both at the national and international levels and to communicate about health care safety and quality convincingly both orally and in writing to audiences within and exterior to the field.
Assessment criteria, approved/failed
Sufficient performance: has completed basic requirements to pass the course and has made an attempt to apply and articulate concepts and information both verbally and in writing but has not made enough effort overall, the assignments and/or team projects are weak and require further input. The student has demonstrated little effort, interest and motivation for class activities and course assignments.
Assessment methods and criteria
Presence at lectures, group work, tutoring and seminars.
Task to be evaluated
Assessment criteria, fail (0)
The student is not able to
To gather, process, produce and evaluate information about health care safety and quality and/or
To use concepts of the area of expertise systematically and/or
To solve problems in the field of health care safety and quality based on research and guidelines on the field and/or
To recognize and analyze foci of health care quality and safety at the local level and/or
To communicate about health care safety and quality clearly both orally and in writing.
Assessment criteria, satisfactory (1-2)
The student is able
To gather, process, produce and evaluate information about health care safety and quality.
To use concepts of the area of expertise systematically.
To solve problems in the field of health care safety and quality based on research and guidelines on the field.
To recognize and analyze foci of health care quality and safety at the local level.
To communicate about health care safety and quality clearly both orally and in writing
Assessment criteria, good (3-4)
The student is able
To gather, process, produce and evaluate information about health care safety and quality, critically and widely making use of both national and international scientific sources.
To use concepts of the area of expertise fairly
To solve problems in the field of health care safety and quality based on up to date evidence base applying and combining information from different fields.
To develop new viewpoints or solutions for health care safety and quality at the national or international level.
To communicate about health care safety and quality in a competent, clear and consistent manner both orally and in writing.
Assessment criteria, excellent (5)
The student is able
To create a consistent framework/knowledge base for health care safety and quality making use of both national and international guidelines and scientific sources in a critical and analytic manner.
To use concepts of the area of expertise innovatively.
To solve demanding problems in the field of health care safety and quality where new knowledge and competence is created.
To apply and combine information from different fields.
To develop innovative insights or solutions into health care safety and quality both at the national and international levels
To communicate about health care safety and quality convincingly both orally and in writing to audiences within and exterior to the field.
Further information
The language of tuition is English.
The course is assessed on the 0 (failed) – 5 (excellent) grading scale.