Service Design (5 ECTS)

Code: KQ00BW44-3011

General information

Enrollment: 01.05.2021 - 30.09.2021; Registration for the implementation has ended.

Timing: 23.08.2021 - 31.10.2021; Implementation has ended.

Number of ECTS credits allocated: 5 ECTS

Virtual portion: 5 ECTS

Campus: Hämeentie 135 D

Teaching languages: Finnish

Degree programmes: Design

Teachers: Juha Ainoa

Teacher in charge: Merja Kosonen

Course: KQ00BW44

No reservations found for implementation KQ00BW44-3011!

Learning outcomes

The objective of the course is to observe service design as a concept and perceive its meaning when designing a new product or service. Competence in user-centred design is further deepened with respect to service development and the interaction between the service producer and the user.

Content

• Service design and modelling
• Contact points of the service experience, service track and service moment, and designing and modelling them
• Basic concepts and work methods of user centred design and their use in service design

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

Assessment criteria, good (3)

The student
• knows the stages of the service development process and the role of the industrial designer in service development
• is able to solve service development problems well using design methods
• is able to justify their solutions well and has a good command of service conceptualisation
• is able to produce high quality presentation material
• is able to document and present their development work well.

Assessment criteria, excellent (5)

The student
• knows the stages of the service development process and the role of the industrial designer in service development
• has excellent skills in solving service development problems using design methods
• is able to justify their solutions excellently
• has an excellent command of service conceptualisation
• is able to produce high quality presentation material
• has an excellent ability to document and present their development work.