Professional Swedish and Customer Oriented Approach (5 cr)

Objective

Professional Swedish 3 cr

The student is able to communicate in their professional environment in the Swedish language in Finland and the Nordic countries, taking into account the cultural and linguistic starting points of the persons in the communication situation.
The student is able to serve, guide and advise clients and client groups in their professional field using the Swedish (Finnish) language orally and in writing.
The student is able to use the key Swedish (Finnish) vocabulary and phraseology of their field that is necessary in oral and written interaction in professional situations.
The student is able to obtain knowledge in their field from various Swedish (Finnish) sources and to apply it in interaction in professional situations.

Client-oriented Approach 2 cr

The student understands the concept of client-orientation and the principles of client-oriented activities.
The student recognises the ethical and legislative viewpoints regarding the client’s and the patient’s legal rights, lien-oriented Approach 2 crparticipation and freedom of choice.
The student understands the importance of multidisciplinary collaboration as a requirement for client-oriented activities and possesses the capabilities needed for collaboration.
The student understands the importance of a collaborative relationship that is goal-driven and dialogue-based and that strengthens the client’s and patient’s participation and resources when treating the client and patient.

Content

Professional Swedish 3 cr

- Key oral and written professional interaction using the Swedish (Finnish) language
- Key oral and written professional assignments in Finland and the Nordic countries
- Key professional vocabulary and phraseology in Swedish (Finnish)
- Use of Swedish-language (Finnish-language) sources in the student’s professional field orally and in writing
- Self-assessment of language and communication skills, and goal-driven development
- Oral and written demonstration of competence

Client-oriented Approach 2 cr

- Client-orientation as a concept and the principles of client-oriented activities
- Legislation and ethical values governing the client’s and patient’s status and rights
- Multidisciplinary collaboration and networks in the treatment of the client and patient
- Requirements for dialogue-based interaction

Location and time

Spring 2025

Materials

The assignments and MATERIALS prepared by the teacher are works according to the Copyright Act (404/61), to which the teacher has the copyright. Assignments and materials may not be used other than in their own studies. Their public distribution is only allowed with the permission of the teacher.

Client service and counseling: DUODECIM oppiportti online course: Client srvice
the other material will be given at Moodle and independent information search
Swedish: Will be given at OMA or Moodle

Teaching methods

Online teaching
Independent studies
Group work
Online studies

Employer connections

Practice of Client service in HyMy-villages service center.

Exam schedules

To be announced

Completion alternatives

Suomi toisena kielenä/S2

Student workload

Client service: 2 ECTS= 54h
Swedish/Finnish: 3 ECTS= 81h
if the student has studied in Swedish: Finnish
if the student has no earlier Swedish studies: Finnish

Content scheduling

Theory
Study work and exams
Practice

Further information

the Responsible Teacher of the study course:Maria Mstoi
Maria Mstoi:Client service
Emma Salomaa:Swedish

Evaluation scale

Hyväksytty/Hylätty

Assessment criteria, satisfactory (1)

PROFESSIONAL KNOWLEDGE BASE
· Student can search for professional knowledge regarding a single issue
· Student is familiar with the professional knowledge base of the field
· Student distinguishes informal information from research knowledge

PROFESSIONAL SKILLS AND ACTIONS
· Student can act in individual professional situations according to instruction
· Student aims to act in a client-oriented way
· Student proves to have adequate skills to act in
professional situations

ETHICS, COOPERATION AND DEVELOPMENT
· Student is familiar with the ethical principles of the field
· Student can work as a member of a work group
· Student is able to evaluate personal strengths and development needs

Assessment criteria, good (3)

PROFESSIONAL KNOWLEDGE BASE
· Student can search for knowledge from various
sources and is familiar with the professional knowledge base of the field

PROFESSIONAL SKILLS AND ACTIONS
· Student can work well in typical professional tasks and situations
· Student can work in a client-oriented way

ETHICS, COOPERATION AND DEVELOPMENT
· Student can act in accordance with the ethical principles of the field
· Student can work in work groups and projects
· Student develops oneself

Assessment criteria, excellent (5)

PROFESSIONAL KNOWLEDGE BASE
· Student can search for knowledge from different sources and justifies their use
· Student utilizes the professional knowledge base

PROFESSIONAL SKILLS AND ACTIONS
· Student can apply professional skills in professional situations and acts responsibly
· Student can act in a client-oriented way
· Student is capable of solving professional tasks and problems

ETHICS, COOPERATION AND DEVELOPMENT
· Student justifies professional activities based on the ethical principles of the field
· Student can work in work groups and projects and shares competence
· Student develops oneself

Assessment criteria, approved/failed

PROFESSIONAL KNOWLEDGE BASE
· Student uses professional knowledge base of the field one-sidedly and is not familiar
enough with the sources of the field

PROFESSIONAL SKILLS AND ACTIONS
· Student does not have adequate professional knowledge or skills
· Student does not act according to educational objectives or instruction

ETHICS, COOPERATION AND DEVELOPMENT
· Student does not consider professional safety or ethical principles sufficiently
· Student does not show adequate readiness to participate in group and development work

Assessment methods and criteria

Written and oral learning assignments
Client service and counseling: passed/improved
Swedish: oral and written skills separately on the scale 1-5

Evaluation of course implementation (Graduation Regulations § 36)

The evaluation is based on the competence goals and evaluation criteria of the study unit or unit. The completion of the course is assessed as approved only when all mandatory implementation parts have been assessed as approved.

Further information

The student achieves a sufficient oral and written level in Finland’s second national language as specified in the Universities of Applied Sciences Decree (section 8, 352/2003) and required for work in their field.
The student’s oral and written communication skills are at least at the B1 skill level of the Common European Framework of Reference for Languages (CEFR).
If the student’s language of school education is Swedish or a language other than Finnish or Swedish, they must complete studies in Finnish as a second national language or corresponding studies in Finnish. More detailed information can be found in Metropolia’s language and communication guidelines.