Operations Management (5 cr)

Objective

The student understands the role of operations strategy and how organizations design products, services and processes and how operations are planned, controlled and developed.

The student is able to recognize and apply operations performance metrics and improvement approaches such as lean management and quality management.

The student is able to perform production planning and execution process in an ERP-system and understands the benefits of technology such as robotics and IoT.

Content

- Operations strategy
- Process design and process mapping
- Product and Service Life Cycles
- Layout planning and flow
- Process technology: automation, robotics and IoT
- Planning and controlling
- Production and capacity management
- Service and Digital Operations
- Operations improvement
- Lean Management
- Quality Management systems and ISO certification
- Production planning and execution process in ERP-systems

Location and time

Mainly at Myyrmäki campus in classroom as contact teaching or online/independent study depending on the topic and activities of each week

Materials

N. Slack, S. Chambers & R. Johnston: Operations Management, ninth edition, PEARSON/Prentice Hall (2019)

S. Bordoloi, M.J. Fitzsimmons, J.A Fitzsimmons: Service management : operations, strategy, information technology, McGraw-Hill (2018) Ninth edition

L.J. Krajewski, M. K. Malhorta, L.P.Ritzman: Operations Management, Processes and Supply Chains (12th edition 2019)

J. Heizer & B. Render: Operations Management, Sustainability and Supply Chain Management (12th edition 2017)

M.Swink, S.A.Melnyk, M.B Cooper and J. L. Hartley: Managing Operations Across the Supply Chain, McGraw Hill edition 2011)

Womack James, Jones Daniel (2003) Lean Thinking – Banish waste and create wealth in your corporation. Simon & Schuster

Teaching methods

Lectures and exercises mainly at Myyrmäki campus in classroom or online depending on the topic and activities of each week
Group and individual assignments
1) MS Visio workshop (process mapping) and group assignment about process mapping and layout planning 30%
2) LEAN GAME workshop in small groups and assignment (only at campus) 20 %
3) SAP S/4HANA workshops (Production Planning module) and assignment 20%
4) Individual quizz or assignment based on the whole course content 30%

Company visits and guest lectures if possible

Further information

Participation in LEAN GAME workshop is compulsory.

GDPR instructions here: https://www.metropolia.fi/fi/metropoliasta/tietosuoja-ja-gdpr/tietosuojaselosteet/metropolian-opiskelija-ja-opintotietorekisteri

If online lectures in Zoom or Teams they will be recorded and saved in Metropolia´s own cloud services. The links to recordings will be shared only to students enrolled to the course in the OMA course workspace.

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

The student has achieved the course objectives fairly. The student will be able to identify, define and use the course subject area’s concepts and models. The student understands the criteria and principles of the expertise development.

Assessment criteria, good (3)

The student has achieved the course objectives well, even though the knowledge and skills need improvement on some areas. The student is able to define the course concepts and models and are able to justify the analysis. The student is able to apply his/her knowledge in leisure, study and work situations. The student understands the importance of expertise in the field of business and is able to analyze his/her own expertise.

Assessment criteria, excellent (5)

The student has achieved the objectives of the course with excellent marks. The student masters commendably the course subject area’s concepts and models. The student is able to make justified and fluent analysis and to present concrete development measures. The student is well prepared to apply his/her knowledge in leisure, study and work situations. The student is able to analyze the business sector expertise and the development of his/her own expertise.

Assessment criteria, approved/failed

The student has achieved the course objectives fairly. The student will be able to identify, define and use the course subject area’s concepts and models. The student understands the criteria and principles of the expertise development.

Assessment methods and criteria

Individual coursework and assignments 70 %
Group assignments 30 %

Qualifications

Supply Chain Management or relevant basic studies