IT Service Management Project (5 cr)
Code: TX00CN70-3005
General information
- Enrollment
-
28.11.2022 - 08.01.2023
Registration for the implementation has ended.
- Timing
-
09.01.2023 - 07.05.2023
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- RDI portion
- 4 cr
- Mode of delivery
- On-campus
- Unit
- (2019-2024) School of ICT
- Campus
- Karaportti 2
- Teaching languages
- English
- Degree programmes
- Industrial Management
- Teachers
- Anna Sperryn
- Nina Hellman
- Groups
-
TXQ20ICTIndustrial Management, ICT Business
- Course
- TX00CN70
Implementation has 27 reservations. Total duration of reservations is 103 h 30 min.
| Time | Topic | Location |
|---|---|---|
|
Tue 07.03.2023 time 10:00 - 12:00 (2 h 0 min) |
ITSM Consultancy skills 4 for Company projects |
KME751
Oppimistila
|
|
Wed 08.03.2023 time 13:00 - 15:00 (2 h 0 min) |
ITSM |
Online
|
|
Thu 09.03.2023 time 10:00 - 15:00 (5 h 0 min) |
ITSM - Company SG:s according to separate schedule |
KME751
Oppimistila
|
|
Tue 14.03.2023 time 10:00 - 15:00 (5 h 0 min) |
ITSM work on project |
KME751
Oppimistila
|
|
Wed 15.03.2023 time 13:00 - 15:00 (2 h 0 min) |
ITSM |
Online
|
|
Thu 16.03.2023 time 10:00 - 15:00 (5 h 0 min) |
ITSM work on project |
KME751
Oppimistila
|
|
Tue 21.03.2023 time 10:00 - 12:00 (2 h 0 min) |
ITSM Consultancy skills 5 for company projects |
zoom - sama linkki kuin keskiviikkoisin ohjauskeskustelut
|
|
Wed 22.03.2023 time 13:00 - 15:00 (2 h 0 min) |
ITSM |
Online
|
|
Thu 23.03.2023 time 10:00 - 15:00 (5 h 0 min) |
ITSM work on projects |
KME751
Oppimistila
|
|
Tue 28.03.2023 time 10:00 - 15:00 (5 h 0 min) |
ITSM work on projects |
KME751
Oppimistila
|
|
Wed 29.03.2023 time 13:00 - 15:00 (2 h 0 min) |
ITSM |
Online
|
|
Thu 30.03.2023 time 10:00 - 15:00 (5 h 0 min) |
ITSM- work on porjects, alternative for Conpany SG 2 |
KME751
Oppimistila
|
|
Tue 04.04.2023 time 10:00 - 15:00 (5 h 0 min) |
ITSM work on project |
KME751
Oppimistila
|
|
Wed 05.04.2023 time 12:00 - 17:00 (5 h 0 min) |
ITSM, possible Steering Group 2 |
Online
|
|
Thu 06.04.2023 time 10:00 - 15:00 (5 h 0 min) |
ITSM work on project |
KME751
Oppimistila
|
|
Tue 11.04.2023 time 10:00 - 15:00 (5 h 0 min) |
ITSM work on project |
KME751
Oppimistila
|
|
Wed 12.04.2023 time 13:00 - 15:00 (2 h 0 min) |
ITSM |
Online
|
|
Thu 13.04.2023 time 10:00 - 15:00 (5 h 0 min) |
ITSM work on project |
KME751
Oppimistila
|
|
Tue 18.04.2023 time 10:00 - 15:00 (5 h 0 min) |
ITSM work on project |
KME751
Oppimistila
|
|
Wed 19.04.2023 time 13:00 - 15:00 (2 h 0 min) |
ITSM |
Online
|
|
Thu 20.04.2023 time 10:00 - 15:00 (5 h 0 min) |
ITSM work on project |
KME751
Oppimistila
|
|
Tue 25.04.2023 time 10:00 - 15:00 (5 h 0 min) |
ITSM work on project |
KME751
Oppimistila
|
|
Wed 26.04.2023 time 13:00 - 15:00 (2 h 0 min) |
ITSM |
Online
|
|
Thu 27.04.2023 time 09:00 - 12:30 (3 h 30 min) |
ITSM Final presentations at school |
KME751
Oppimistila
|
|
Tue 02.05.2023 time 10:00 - 15:00 (5 h 0 min) |
ITSM Teacher steering, polish report |
KME751
Oppimistila
|
|
Wed 03.05.2023 time 13:00 - 15:00 (2 h 0 min) |
ITSM Final presentations at Company |
|
|
Thu 04.05.2023 time 10:00 - 15:00 (5 h 0 min) |
ITSM Final presentations at Company |
Objective
The student will learn about IT services and their management. The students will apply this knowledge in a project. The project is reported in the form of a Bachelor’s thesis as well as orally during the project.
Content
Project work, ITSM, ITIL
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
Students have achieved the course objectives fairly. Students will be able to identify, define and use the course subject area’s central concepts, models and is able to utilize the most common tools. The student understands the criteria and principles of the expertise development.
Assessment criteria, good (3)
Students have achieved the course objectives well, even though the knowledge and skills need improvement in some areas. Students know the course concepts and models well and are able to justify their decisions. The students are able to apply their knowledge in new situations. The student understands the importance of expertise in the field of business and is able to analyze his/her own expertise and areas requiring further development.
Assessment criteria, excellent (5)
Students have achieved the objectives of the course with excellent marks. Students master commendably the course subject area’s concepts, models and tools. Students are able to make justified and fluent analysis and to present concrete development measures. The students are well prepared to apply their knowledge in new situations. Students are able to analyze the business sector expertise and the evolvement of their own expertise.
Assessment criteria, approved/failed
Students have achieved the course objectives fairly. Students will be able to identify, define and use the course subject area’s central concepts, models and is able to utilize the most common tools. The student understands the criteria and principles of the expertise development.
Qualifications
IT Service Management