Administration Essentials for Salesforce (8 cr)
Code: TT00CC70-3004
General information
Timing
15.03.2021 - 31.12.2023
Number of ECTS credits allocated
8 op
Virtual portion
8 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 500
Degree programmes
- Information and Communication Technology
Teacher in charge
Janne Salonen
Groups
-
CareerBoost_TXK_21Career Boost 21 (Tivi)
-
CareerBoost_TXK_22Career Boost 22 (TiVi)
Objective
After the course, the student is able to:
• Customize your application, including page layouts, fields, tabs, and business processes;
• Create a secure Salesforce environment;
• Maintain and import clean data;
• Create high-value reports and dashboards;
• Set up workflow automation.
Content
Getting Around the App, Understand the data model and navigation, Getting Your Organization Ready for Users, Manage user profiles, Manage record access with the role hierarchy, Work with record types and business processes, Create new reports with the report builder, Automate leads and cases Managing the Support Process
Location and time
Timing up to student her-/himself.
Place online.
Materials
N/A
Teaching methods
Online 100% Self-Study course.
Employer connections
N/A
Exam schedules
Online
International connections
N/A
Completion alternatives
N/A
Student workload
Up to student her-/himself.
Content scheduling
Up to student her-/himself.
Evaluation scale
Hyväksytty/Hylätty
Assessment criteria, satisfactory (1)
Student is able to create a working Salesforce environment and maintain it with help from the senior colleague
Assessment criteria, good (3)
Student maintains Salesforce environment in good level, and can troubleshoot it
Assessment criteria, excellent (5)
Student maintains Salesforce environment in excellent level, and can work independently.
Further information
Virtual course