•     Client Service and Counseling SX00BN75-3130 10.08.2020-06.11.2020  5 credits  (SXL19S1, ...) +-
    Learning outcomes of the course
    Students
    - understand the philosophical, ethical and pedagogic premises of client service, instruction and counselling as well as their significance to their actions
    - master client service, education and teaching as a work method included in their profession and use it in different contexts
    - know how to plan, implement and evaluate client-oriented education and teaching in Finnish and in Swedish in cooperation with other experts
    - are able to use existing educational and teaching material as well as produce new material in Finnish and in Swedish considering the client-oriented approach
    - are able to assist clients/patients in using appropriate social and health care services.
    Course contents
    Concepts, ethics and learning strategies of client service, education and teaching
    Client service and client/patient education and teaching in Finnish and in Swedish
    Client service process and elements of good client service
    Education and teaching process: needs evaluation, planning, implementation (methods, form and content), evaluation and documentation
    Client- and goal-oriented utilization of Finnish and Swedish client service, education and teaching material
    Various evaluation methods for client service and education regarding quality and effectiveness as well as development of client service, education and teaching
    Assessment criteria
    Satisfactory
    See a separate framework for evaluation.
    When evaluating the competences, the evaluation criteria for competent/intermediate level is used.
    Further information
    N.B. In case the student’s educational language is other than Finnish, s/he carries out the course in Professional Swedish (Svenska - Kundbetjäning och handledning) and Finnish as a second language/foreign language.

    Name of lecturer(s)

    Päivi Rimpioja

    Mode of delivery

    60% Face-to-face, 40% Distance learning

    Recommended or required reading

    Matkaopas asiakaslähtöiseen sosiaali- ja terveyspalvelujen kehittämiseen
    https://www.businessfinland.fi/globalassets/julkaisut/matkaopas.pdf
    Others will be given at Moodle
    Client service and counseling: DUODECIM oppiportti online course: Asiakaspalvelu terveydenhuollossa

    Swedish material will be given at OMA.
    You can use the material only in your own studies.

    Planned learning activities and teaching methods

    contact teaching, online teaching, independent studies, group works, online studies

    Assessment methods and criteria

    Client Service and Counseling: passed/improved

    Swedish: oral and written skills separately on the scale 1-5.
    Swedish: according to written and oral learning assignments

    Language of instruction

    Tuition in Finnish

    Timing

    10.08.2020 - 06.11.2020

    Enrollment date

    04.05.2020 - 17.05.2020

    Group(s)
    • SXL19S1
    • SXO19S2B
    • SXQ19S1
    • SXO19S2A
    Seats

    20 - 65

    Unit, in charge

    School of Health Care

    Teacher(s)

    Mirja Järvinen, Teija Rautiola

    Further information for students

    If the student has studied in Swedish at school, he/she shows his/her language skills in Finnish.

    If the student has not studied Swedish, he/she studies Finnish instead of Swedish.



    Compulsory attendance at the orientation lecture.



    If the student has a RPL decision of Client Service or Swedish, it will shown in the orientation lecture.

    Degree Programme

    Public Health Nursing, Nursing (in Finnish), Midwifery

    Unit location

    Myllypurontie 1

    Virtual proportion

    2 credits

    Evaluation scale

    0-5

    Completion alternatives

    N/A

    Work placement(s)

    N/A

    Exam schedule

    the dates for Swedish assignments, exams and retake exams will be announced during the orientation lecture or the course.

    International connections

    N/A

    Students use of time and load

    Client Service and Counseling:orientation 4 h,
    Swedish 3 ECTS = 81 h

    Content periodicity

    N/A

    Location and Time

    ZOOM ja Myllypuro