Palvelumuotoilu (10 cr)
Code: KM00DB25-3002
General information
Enrollment
04.05.2020 - 31.08.2020
Timing
31.08.2020 - 11.12.2020
Number of ECTS credits allocated
10 op
Mode of delivery
Contact teaching
Unit
Media, muotoilu ja konservointi
Campus
Hämeentie 135
Teaching languages
- Finnish
Seats
0 - 20
Degree programmes
- Viestinnän tutkinto-ohjelma
Teachers
- Juhana Kokkonen
Teacher in charge
Juhana Kokkonen
Groups
-
KXD18S1DVDigitaalinen viestintä, S18
Objective
Students are familiar with different sectors of service design and are able to use customer-oriented approach in service development. Students know the phases of service design process and are able to choose suitable methods for different phases. Students understand the importance of service experience as part of the business logic.
Content
- Service design processes
- Service design methods
- Doing service prototypes
- Customer experience
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
Inadequate participation in class. Assignments need improvement. Student does not completely meet the learning objectives defined in the course outline.
Assessment criteria, good (3)
Active participation in class. Ability to apply the learned knowledge. Self-initiated learning. Student meets the learning objectives defined in the course outline.
Assessment criteria, excellent (5)
Active participation in class. Ability to apply the learned knowledge and reflect on it. Development driven approach to coursework. Generation of new knowledge and contribution to the course.
Assessment criteria, approved/failed
Inadequate participation in class. Assignments need improvement. Student does not completely meet the learning objectives defined in the course outline.