Quality at Work and Quality ManagementLaajuus (5 ECTS)

Objective

The student knows what causes quality, how quality is ascertained, and how quality work is managed in an organization. S/he can utilize chosen tools to improve the process performance in his/her own organisation.

Content

Quality systems; Evaluation and audits, best practices of quality improvement. Balanced scorecard as a management tool. Quantitative and qualitative measures in management.

Qualifications

Suositellaan Osaamispääoman johtaminen –opintojaksoa.

Assessment criteria, satisfactory (1)

1 (Satisfactory), this means that the student's performance is sufficient and she/he is showing just enough understanding of the subject to merit a pass grade but requiring greater effort to achieve a more satisfactory result.

Assessment criteria, good (3)

3 (Average/Good), this means that the student's performance is good and she/he is showing strong understanding of basic concepts and good grasp of techniques, but with certain minor problems still requiring further attention.

Assessment criteria, excellent (5)

5 (Outstanding), this means that the student's performance is excellent and it not only fulfils all standard requirements but demonstrates originality and imagination.

Assessment criteria, approved/failed

This means that the student's performance is sufficient and she/he is showing just enough understanding of the subject to merit a pass grade but requiring greater effort to achieve a more satisfactory result.

Further information

The course is assessed on the 0 (failed) – 5 (excellent) grading scale.